LuminesceReviews of luminesceglow.com

I would give zero stars if I could. Do not buy from this company. I purchased the Luminesce 7 in1 LED Facial Sculptor. It took forever to receive - was mailed directly from China. It's supposed to 'vibrate' while being used. Mine will vibrate an instant and then stop. Even if the vibration worked I would want to return it. Wrote their support and was asked to provide a 'video' of me using the product so they could see what I was doing wrong. I've e-mailed back and forth 6 times now and they are refusing to allow the return. (Exact words 'Please note that our 30-day money back guarantee applies respective to our refund policy.') I'm filing a complaint with the FTC. Feel like an idiot for being duped into purchasing this. I'm certain the rave reviews are all BOTS.

Scam scam scam! Worst products ever and worst customer service! They will purposely avoid you by email so that you can clock over the 30 days money back guarantee! No phone number can you believe it? Dodgy website!!! Worst decision of my life to buy this product! Do not buy!!! I repeat, do not buy!!! I am left with no choice, but to contact my bank to avoid the transaction!!!

This product is junk and didn’t even work. They are also making me send videos and pictures in order to return. Giving me a hard time to return although they have the 30 day money back guarantee. On top of this I didn’t even order. I feel like they hacked my Amazon account. Total scam!!! DO NOT WASTE YOUR MONEY!

Company only offers 30-day guarantee unfortunately. I purchased mine in August 2024. And only use it 2x every other week but it already stopped working. So, no! It’s not worth the hype!

Don’t waste your money buying the face sculptor. It’s a flimsy and doesn’t do anything. When I contacted customer service for a refund, they just didn’t respond to my request.

If you even think about ordering from here please listen to the reviews. First I ordered my products in November as it was a Xmas gift my daughter wanted. After about 20 to 30 emails. Asking for my order and tracking number. They provided me with a tracking that was useless. Customer service promised to refund the money over and over. Never did. After two months I get an email saying it was delivered. Wrong again. I don’t know who got it. Where it went but certainly not my house. Reached out again. No response. 200 bucks down the drain. This place is a joke. Do not believe the 3-7 days to ship. Please order from amazon at then you get a guarantee. Cause the only guarantee I got was scam.

Had one replaced and neither wants to vibrate. Just my luck.

This product is junk. Won’t hold a charge for more than 3-5 minutes, even after being on the charger for two hours. Customer service is terrible. No one will even return my emails regarding this situation. Stay away!