luminara.comReviews of luminara.com

I submitted an order with this company and was upsold with additional products (toner said to aid product effectiveness) and a larger order volume. That was my choice that I felt fine making given a cited 90 day money back guarantee. When I chose to return, I was told only unopened products could be returned (which is not a 90 day money back guarantee as we traditionally know it). I returned the additional products ordered at my own cost. I was told to ship to a specific address with attn for a specific individual in China which was quite expensive. It was more expensive to send via plane or with a tracking number so I shipped it, knowing I was well within the 90 day window (knew immediately the products weren’t as promised). I emailed the company a photo of the shipped box and date sent but never heard from them. I followed up with their customer service email multiple times without a reply (the same thread that provided the return address). This was in April 2025. Today it was returned to sender. I see this company seems to be selling the same products under another name. I genuinely believe this may be a scam. The lack of follow through with a money back guarantee and stated return process, and refusal to respond to customer questions and concerns raises a huge flag for me. Not sure I can do anything with my credit card company as I am unsure how to prove I sent the return in the 90 day window. I hope others don’t get caught in this scam. Definitely do not buy their products.

I ordered six items; I was charged for six items. I received five. I have called four times. I also contacted them by their online return portal. I did get a same-day response via email stating i would quickly receive a refund for the item that was out of stock and did not ship. I get the refund notification that same day. I do NOT like a company that you cannot contact by phone. An email is too easy to ignore. However, they did respond and I did get a refund. My advice? . . .Be cautious.

Scam, paid and never received my product! This Company should be investigated😡

Ordered dentures as advertised on Tik Tok. Received a bag with plastic balls and lucky packet plastic teeth strips. These people should be taken down on Tik Tok. They are scammers of note.

I bought 3x Lumibalm under eye. I am a normal older lady looking for help with bags under my eyes and this promised to cure them. I have put on as directed every morning for maybe three months and can categorically say ZERO difference. Please do not buy and hope unlike me read these reviews before purchasing.

Something is wrong here.....put in an order .....received nothing . Is it a scam?

Please expose this company as a scam on tiktok. I paid R500 for eye clay correction and did not receive it. They ship from china to sa which never arrives. They are a total scam and needs to exposed.

I ordered clay concealer for R499 and received by the post office a concealer that comes from Temu for R82.Not answering my mails