luminara.comReviews of luminara.com

Expensive pieces of junk !

Extremely Frustrating Return Process for Defective Products My experience with Luminara has been incredibly disappointing. The candles I received arrived melted and warped, and what should have been a straightforward return turned into days of unnecessary back-and-forth emails. I had to reach out multiple times just to get a response. Eventually, I was told that their return portal was down and that someone would let me know when I could process my return. After waiting several more days with no resolution, I finally had to threaten to escalate the issue before I received a return code. To make matters worse, I was told there might be return fees for sending back candles that arrived defective. I find that absolutely unacceptable. Customers should not have to pay to return products that were damaged before they even arrived. The entire process was time-consuming, frustrating, and far more difficult than it needed to be. Defective products are disappointing enough, but the lack of timely communication and the burden placed on the customer to resolve the issue made the experience even worse. Based on my experience, Luminara needs to do a much better job of handling defective merchandise, communicating with customers, and making returns simple and hassle-free. The way a company handles a problem says a lot about its customer service, and this experience has left me very disappointed. I would never buy from them again!

The Luminara candle didn't work as described. I contacted customer service and described the issue. I hoped for a troubleshooting guide. Instead, I was told that I could return the item within 90 days. That didn't turn out to be the case. I had 9 days to return it. I wasn't able to cancel all of my plans in order to get it returned in 9 days. So, now I have an expensive wax paperweight.

The new brown turkey candle turned out to be gold. Much too gaudy for me. Did return it, but that was an expensive thing to do. Called customer service several times. Misinformed about refund. Couldn't find anyone that could speak & understand English. When I said I couldn't hear you, she hung up. That is more than enough not to purchase there again.

BOUGHT READING GLASSES, PAID, NEVER RECEIVED GLASSES. THESE GUYS ARE THIEVES. THEY STEAL MONEY .

Have ordered a product 3 months ago. Paid for priority shipping. Still haven't received it. I have seen so many complaints. Can't see how they are still operating by scamming so many people Disgusting

The scammed me of 499 rand and promiced a refund now months later they blocked me for asking for my refund back, they refuse to let management or decision makers reach out to me. To resolve this. Many are going through the sane thing. I want my money back.

I buy stuff at massvando send me wrong stuff very low quility after 2months i email custemer care more than once so i started ask for refund they just refuse they are scammers dont buy from them