LumiMedsReviews of lumimeds.com

I would leave zero stars if I could. No communication or instructions were given to me. I spent 12 days chasing them down. By then, $400 worth of medication wasted and they put all the blame on me. If they 1) gave me instructions 2) responded in a timely manner. When I finally spoke to someone they said “it’s against their policy” to do anything to fix the problem. Wow. Do not use this company. At this point, it’s been almost 2 weeks and no resolve. There were multiple phone calls and emails, from me, beginning 11/26. Let it be noted they only called me twice (December 5th, with “we will call you Monday” and today, December 8th, where they are saying they can’t help me) and the rest were me attempting to reach someone. At one point, their rep said they had no idea what I injected myself with, as it didn’t look like their usual supply, and someone would get back to me in a few days? Wtf? At this point, I had to get money back through a credit card dispute.

Customer service was emailing, texting and calling when I was inquiring about signing up. Once I paid for the medication, I haven't heard from anyone. I've sent messages on their portal, texted and called the numbers they've called me from, and called their office number. I'm getting the run around and it has been a month, and I still have not received any meds.

Charged my Card without permission as I have called and emailed numerous times to ask questions about the sign up process. But they charged my Card. They NEVER answer the phone or return emails. This is a SCAM!! UPDATED. After involving AMEX and mass posting of reviews, they did refund my entire amount. Good for them! However, once you give them your CC infor, you will becharged regardless if you get denied through their "Portal"?? Then you have to go through hours of time to get your money back. But, they did the right thing!

Updated: This company only responded after I posted my original Trustpilot review and threatened to take action. I received a call from Zara, who gave multiple excuses and said she’d “try” to issue a partial refund after talking to her supervisor. That was last Thursday, and it’s now been a week with no response. They completely ghosted me. I emailed again yesterday, explaining that if I didn’t hear back, I’d report LumiMeds to the FDA's MedWatch for misleading practices, the FTC, and my credit card company. They still chose to ignore me. I’ve now had to move forward with making official complaints causing me more stress and time wasted. It’s worth noting that LumiMeds was already warned by the FDA on September 9, 2025, for providing false or misleading information on their website about GLP-1 medications and their FDA approval status. That warning shows a clear pattern of deceptive business practices and a lack of transparency with consumers. At this point, it’s obvious LumiMeds doesn’t care about its customers or taking accountability. The lack of follow-up and honesty says everything you need to know about how this company operates. Save yourself the headache and go with any other company. **Update Part 3 10/20/25. - Your reply still doesn’t address the main issue. You’re claiming the prescription was “approved and processed,” but it was your company that changed the formula to include B12 without my knowledge or consent. Approval on your end is not the same as authorization on mine. For accuracy, my intake form contained 100% correct information. Just because I choose not to have additives like B12 in my medication doesn’t mean it’s an allergy — it’s a personal health choice, and one that should have been respected. You also failed to follow up on the partial refund that your representative, Zara, said she would “try” to get approved. I was never contacted again and received no update on the outcome of that refund request. Instead, you ignored my messages completely. Also worth noting, you tried to have my review removed by reporting it as “defamatory”, which was false. Everything in my review is documented, factual, and supported by written communication and public records — including the FDA warning letter issued to LumiMeds on September 9, 2025, for misleading information about GLP-1 medications. It’s clear you’re continuing to avoid accountability rather than resolving the situation. Since you’ve chosen to misrepresent this again, I’ll be continuing to pursue this through other official channels, including my credit card company, the FTC, and the FDA’s MedWatch program.

These are all bot reviews. LumiMeds is a known scam company who has shady practices of sourcing counterfeit medicine and charging your account multiple times until your account gets locked out. STAY FAR AWAY FROM THESE CROOKS

Update from my review 5 days ago: So going on 3 weeks now and got nothing but a run around and a politicians promise. ONLY after I wrote a review. The said they’ll send it Thursday, PROMISED to send it by Friday, and then said they’ll do overnight shipping so I’ll get it Saturday. Then they finally said; THE PHARMACY I WAS ASSIGNED TO ARE STILL DOING TESTS TO MAKE SURE THE MEDS ARE SAFE. Wait… is it their first time????? Are they still experimenting? Thats the most ridiculous and unsettling response I’ve ever had from a medical standpoint. Oh, & also got a voicemail saying “I’m sorry-IF YOU THINK my response was just copy and paste.,,” what an apology. This place is a joke!

I placed an order for Tirzepatide, paid in advance, and from there, was pretty much ignored by customer service. When they eventually did get back to me, the dosage prescribed was more in line with starter dosages, though I provided all of the information they needed to be able to resume a dosage schedule in line with my prior provider. They never ended up shipping, though I paid $650 in advance! I would avoid at all costs, this company screams scam and now will not respond to any customer service requests. Will be having to resolve the situation with my credit card company.

Response to LumiMeds over my initial review on 9/16/2025. Posting it on here since I cannot respond back to Lumi’s answer to my initial review. Thank you for finally taking action on my order and getting my package shipped out. I do appreciate that, but it’s extremely disappointing that it required me posting a public review before any real progress was made. I had been reaching out multiple times through your support channels with little to no timely response. If customer concerns were addressed with the same urgency as public reviews, the overall experience would be much better. Reliable communication and timely updates are critical—especially when people depend on these medications. I truly hope this feedback helps improve your customer service process going forward.