Denise R.
A few hiccups
Lack of proper instructions. Calling in no one answers. They call back and apologize for being disconnected. Platforms have a few hiccups with not recognizing steps completed. It would be very helpful, for new clients to be contacted with instructions, help placing your first order correctly.
Response from LumiMedsSep 23, 2025
Thank you for sharing this feedback. We’re sorry the process felt confusing and that it was difficult to connect with us right away. We understand how important clear instructions are, especially for new clients, and we’re working on improving our communication and platform so your first order experience is smoother. We truly appreciate you pointing this out, it helps us get better.




