LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds reviews

Showing 886 reviews with 5 stars · Clear filters

Consumer
Jul 31, 2025
Very good customer service
Very good customer service Highly recommend
Response from LumiMedsAug 4, 2025
Thank you so much! We’re thrilled to hear that!
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Sarah
Jul 31, 2025
Call- don't use chat or email!
I was so frustrated trying to get responses from the portal chat and no response from email. But when I called I was quickly connected to a live agent - Tim - who took care of everything and sent my order directly to the physician to be processed. Very pleased!!! Thanks Tim!
Response from LumiMedsAug 4, 2025
Thanks for sharing this! We're so glad Tim was able to step in and get things moving for you. Sometimes a quick call really does the trick, we’ll definitely pass this along to him! 💙
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Theresa D.
Jul 31, 2025
Tim followed through and returned my…
Tim followed through and returned my call. Appreciated very much
Response from LumiMedsAug 4, 2025
Love this! Tim always comes through! Thanks for the kind words, and we're so glad he was able to follow up and help out 💙
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Cassie B.
Jul 31, 2025
Great service!
The member of the care team, Tim, was so helpful and stayed on the line with me the entire time until my questions were answered and my issue was resolved. Thank you!
Response from LumiMedsAug 4, 2025
Thank you for the kind words! Tim’s definitely one of the best, we’re so glad he could stay with you and make sure everything got taken care of. We appreciate you! 💙
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Marisa E.
Jul 31, 2025
Exceptional customer Service
With the recent craze in GLPs it’s difficult to find companies that are able to keep amazing customer service AND deliver a good product. Lumimeds is that company. They had a few glitches with being able to have pharmacies handle in influx of prescriptions they needed to deliver. But, their customer service went above and beyond. I will order again from this company.
Response from LumiMedsAug 4, 2025
Thank you so much for the thoughtful review! We truly appreciate your patience and understanding during the recent surge. It means a lot to hear that our customer service stood out, we’ll keep doing our best to support you every step of the way! 💙
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Carla
Jul 31, 2025
Good customer service received
Tim helped me sort out an issue with my payment and shipping, he made it all work out for me. I appreciated all his efforts.
Response from LumiMedsAug 4, 2025
So glad to hear Tim was able to get everything sorted for you! We really appreciate your kind words — we’ll be sure to let him know. 💙
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Angel
Jul 30, 2025
LUMI meds customer service is…
LUMI meds customer service is excellent. They are very nice and professional
Response from LumiMedsAug 4, 2025
Thank you! We’re so happy to hear that. Our team always aims to be helpful and kind — really appreciate you taking the time to share this! 💙
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Caroline
Jul 29, 2025
Tim was very helpful when I called…
Tim was very helpful when I called asking about a partial refund - he got everything squared away for me quickly, and was kind and understanding. While I did have some delay with my order, Tim was able to get me headed in the right direction.
Response from LumiMedsAug 4, 2025
Thanks so much for sharing this! We’re glad Tim was able to step in and get everything sorted for you. He’s always kind and quick to help.
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