LumensReviews of lumens.com

Response from LumensOct 10, 2025

We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further

Response from LumensOct 6, 2025

Hi Lauren, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continue to improve our service. Please accept our sincere apologies for the inconvenience you experienced with the shipping of your Broche 1-Light Wall Sconce — we understand how frustrating this must have been. Many manufacturers have lead times to allow for production, special orders, and shipping preparation. Our website reflects the lead time provided to us by the manufacturer, and in this case, that date was unfortunately pushed back. Like most online retailers, we ship directly from the manufacturer and are subject to their processing timelines. Please note that many manufacturers are still experiencing ongoing supply chain challenges that may contribute to delays. We do see that your cancellation request has been processed and your order is now closed. Once again, we sincerely apologize for the inconvenience. If you have any further questions or need assistance, please don’t hesitate to contact us. Best Wishes, Kate Lumens Customer Service

Response from LumensSep 19, 2025

Good Morning, Valerie Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue improving our service. We sincerely apologize for the shipping error. Since our products ship directly from the manufacturer, we do not have the opportunity to inspect them before they leave the warehouse. In addition, it appears our system mistakenly charged you a return shipping fee. We have already requested a full refund, which will be credited to the original payment method. Once again, please accept our apologies. If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to assist. Best regards, Kate Lumens Customer Service

Response from LumensSep 22, 2025

Hi Joe, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Lumen's Customer Service

Response from LumensAug 22, 2025

Good Morning, Melanie, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continue improving our service. Please accept our sincere apologies for the challenges you encountered. After reviewing the situation, we discovered that the manufacturer’s product number we had associated with the Dazzle Flushmount was mistakenly linked to the Dazzle Pendant. This error led to our initial mishandling of your case, as the manufacturer had advised us that the correct fixture was sent. Unfortunately, we then failed to recognize that the fixture you received differed from what was displayed on our website, which resulted in the premature closure of your replacement order. Upon further review, we corrected this by processing your replacement request. Additionally, after listening to the recordings of your calls, we recognize that some of the information provided by our agents was inaccurate and incomplete, and we sincerely regret the confusion this caused. That said, since you’ve already purchased the correct fixture from another company, we would like to make this right by processing a return and refund for the replacement fixture we sent you. While we know this does not erase the frustration you experienced, we hope it demonstrates our commitment to resolving the issue. We truly value your business and hope you’ll consider giving us another opportunity to serve you in the future. Best Wishes, Kate Lumens Customer Service

Response from LumensAug 11, 2025

Hi Ivan, Thank you for your feedback. We truly appreciate you taking the time to share your experience, and we remain committed to continuously improving our service. We sincerely apologize for the delay in shipping your Kartell Tray. We understand how frustrating this must be. Many manufacturers require lead times to accommodate production, special orders, and shipping preparation. Our website reflects the lead time provided by the manufacturer; however, in this instance, that date has unfortunately been extended. Please be assured that these delays are largely due to ongoing supply chain challenges affecting many manufacturers. We are hopeful these issues will be resolved soon and greatly appreciate your patience and understanding in the meantime. Once again, we apologize for any inconvenience this has caused. If you have any questions or require further assistance, please do not hesitate to contact us. Best regards, Kate Lumens Customer Service

Response from LumensAug 8, 2025

We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Lumen's Customer Service

Response from LumensJul 7, 2025

Hi TDeco, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Lumen's Customer Service