Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.Welcome to Lumens
Lumens (lumens.com) has 184 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
lumens.com
Website
lumens.com
Category
Home Goods Stores
Location
Sacramento, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My order was placed 4/19/26. Order number is: NYVZ7VJ. I ordered the 20 piece cooking set (Blue) 2 sets same color . I too have sent an email to inquire about my order. There’s also a bogus contact phone number. What can I do?
Response from LumensMay 7, 2026
Hello Linda
I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers.
I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com.
It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion.
Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent.
Best Wishes
Kate
Lumens Customer Experience
DW
D.Washington
If I could give 0 stars
If I could give 0 stars, I would! I placed an order on 4/14/26 which was to be shipped in 3 business days, and to this point, the order still says "Processing". I emailed them and they refuse to respond or complete my order. Basically I just gave away my money.
YOUR RESPONSE IS NOT ACCEPTABLE!!!! THIS SCAM DID COME FROM YOUR COMPANY! I HAVE PROOF, BUT YOUR REVIEW SYSTEM DOESN'T ALLOW ME TO PASTE OR UPLOAD DOCUMENTATION. PEOPLE, PLEASE BE AWARE THAT THIS COMPANY IS THE TRUE MEANING OF A SCAM COMPANY. THEY TAKE ADVANTAGE OF PEOPLE, THEN CLAIM IT WASN'T THEM. THEY RIPPED ME OFF, AND ARE NOW TRYING TO SAY IT WAS SOMEONE ELSE. PEOPLE BE AWARE!!!
Ok, you aske for my name and order #:
Derrick Washington
Order # GJUEQX9
Response from LumensApr 30, 2026
Hello Derrick,
I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers.
I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com.
It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion.
If you’re able to provide a description of the item you purchased, I’d be happy to take another look and see if there’s anything further I can do to assist. I truly hope you’re able to locate your order details and get this resolved quickly.
Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent.
Best Wishes
Kate
Lumens Customer Experience
Hello,
I understand this situation is frustrating, and I’d like to help resolve it as quickly as possible.
To assist in locating your order, could you please provide the item number or a description of the item you purchased? With a bit more detail, I’ll be able to investigate further and work toward a solution.
Thank you for your patience, and I look forward to your reply.
Best regards,
Kate
Lumens Customer Experience
Hello,
Thank you for reaching out to us.
We were unable to locate an order associated with the email address or phone number you provided. It’s possible that the purchase may have been made under a different set of details.
Additionally, there are several companies with similar names, so we recommend checking your receipt to confirm the correct business and any associated contact information.
If you’re able to provide any additional details—such as an order number, alternate email, or billing name—we’d be happy to take another look.
Please let us know how you’d like to proceed.
Best regards,
Kate
Lumens Customer Experience
CA
Carolyn
Ridiculously difficult to deal with
Ridiculously difficult to deal with. Like navigating a labyrinth. An item ordered on November 30th 2025 arrived broken this week. Tried to cancel but was put off by process. Now, not only was wrong color but also broken. You need to hire a lawyer to review the return policies.
Response from LumensApr 27, 2026
Hello Carolyn,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
KI
Kirsten
Lumens.com is very unreliable company
Lumens.com is very unreliable company. Website promised shipping in 3 days, but that was false. When the order was delayed, the only solution was outrageously expensive expedited shipping ($1,000 next day, $700 for 2 days). Do not order here if you have any deadline.
Response from LumensApr 27, 2026
Hello Kirsten,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
CU
customer
Lumenlights stole my money
Lumenlights stole my money, did not deliver the product do not use this scamming company
Response from LumensApr 1, 2026
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
KS
Kristen S.
Damaged shipping and no response from…
Tried reaching out to customer service twice and no response.
The light was delivered in the manufacturer's box only, with no outer box for protection or padding inside the box. The box was very crushed and partially open because it had only been secured with one piece of tape. I would expect a lighting company to take more care in packing and shipping their products.
Parts may be missing, lamp may have internal damage -- it clearly was very banged up in transit. I don't want to test its functionality because I don't want it to be considered as having been "installed" per the return policy.
I can initiate a refund from the order, but the return policy also indicates that "refunds will not be issued for items that are damaged due to improper return packaging." I don't think I should be expected to return the item with better care than it was sent to me. But I don't want to risk not getting a refund if I send it back.
First attempt to contact customer service generated auto-reply that said they would get back to me in one day, but it has been a week. Tried again and no response whatsoever.
Response from LumensMar 18, 2026
Hello Kristen,
Thank you for your feedback. We appreciate you bringing this to our attention and sincerely apologize for your experience. While your request came in on a Saturday when our Trade Customer Service team is unavailable, it should have been followed up on the next business day. We regret that this did not happen and are reviewing our processes to ensure requests are properly assigned moving forward.
Thank you for your patience. The note regarding refunds for items damaged due to improper return packaging does not apply here, as the damage happened prior to delivery. We apologize for any confusion this may have caused. Your replacement is in process, and you can expect to hear from our team within a day or so.
If you have any questions or concerns, please feel free to reach out. We're happy to help.
Best Wishes
Kate
Customer Service
AK
Ann K.
TWO CANCELLED ITEMS - no explanation
TWO CANCELLED ITEMS, no explanation
I jumped on an “unboxed” clearance sale and bought and lamp and chair, final sale. One week later, I received a note that the items were unavailable with no explanation. Customer service says maybe someone clicked on (two wildly different items) at the same time. But really - a point of sale error should result in a more immediate message to me, not one week later. And I do not trust that a lamp and unrelated chair were clicked on within minutes of the sale, right before I clicked “buy.”
Have been a Lumens customer for years- my home and yard are filled with chairs, couches, tables and lighting I had shipped up to Northern California because I liked their stuff so much. I had my architect open an account so we could use them during a remodel last year.
But I will never use them again. This weird incident and ridiculous explanation makes no sense, so now I do not trust them.
Another strange thing is that I have a tracking update for the chair AND the lamp, although I have received 5 emails just today about how the orders have been cancelled.
Response from LumensMar 12, 2026
Hi Ann,
Thank you for your feedback. We appreciate the opportunity to improve our customer service and sincerely apologize for your experience.
Open Box items are offered at a significant discount and tend to sell out very quickly. In most cases, once an item is purchased, our system immediately updates the inventory so the item can no longer be ordered once it sells out.
Occasionally, an order may be delayed in the system due to an issue such as billing verification or an address error. When this happens, it can briefly allow additional orders to enter the system before the inventory fully updates. Unfortunately, when the delayed order resumes processing, it may cause the item to appear oversold.
Because the item has already sold out, we had to cancel the order. We sincerely apologize for the inconvenience and understand how disappointing this can be.
As a gesture of apology for your experience, we are sending you a gift certificate.
Please feel free to reach out anytime, we're always happy to help.
Best Wishes,
Kate
Customer Experience
JK
Josef K.
Cheap plastic rubbish totally unlike…
Cheap plastic rubbish totally unlike the website. Avoid these scammers.
Response from LumensMar 12, 2026
Hello Josef,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
