Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.Welcome to Lumens
Lumens (lumens.com) has 184 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
lumens.com
Website
lumens.com
Category
Home Goods Stores
Location
Sacramento, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered the “boneless Couch” back in May and it’s now June. The notification systems sucks. It’s says every 24-48hrs but it seems like over 72 hours for an update. I emailed 2x. Only one had a reply. I bought this for my daughter. Also one of the notifications stated a delivery attempt was made but not successful. No delivery was made. Give me back my $37.
Response from LumensJun 16, 2026
Hello Banks,
Thank you for reaching out. I'm sorry to hear that you're having difficulty locating information about your purchase, and I understand how frustrating that can be.
After reviewing your inquiry, I wanted to let you know that Lumens does not sell a product called the "Boneless Couch." It's possible there may be some confusion between Lumens and another company called Lumen (without the "s"), as customers occasionally mistake the two businesses due to the similarity in their names.
To help identify the correct retailer, I recommend reviewing your bank or credit card statement, as well as any order confirmation, shipping, or receipt emails associated with the purchase. These documents should contain the merchant name and contact information for the company from which the order was placed.
I apologize that we're unable to locate this product in our system, but I hope this information helps point you in the right direction and leads to a quick resolution.
Best regards,
Kate
Lumens Customer Experience
[email protected]
TT
Tana “Tgirl” V.
The worst ....I have never recieved my…
The worst ....I have never recieved my pots and pans set that I ordered on the 29th of April 2026....supposingly it says It was delivered but I was home all day so how and when did they even delivered to my address...Their was always a delay on delivery ...this place is scamming people thats for sure and I need my refund
Response from LumensJun 15, 2026
Hello Tana,
Thank you for reaching out to us.
After reviewing the information provided, I did want to mention that we do not currently offer a 20-piece cookware set through Lumens.com. Because there are several companies with names similar to ours, it's possible there may be some confusion regarding the retailer from which the order was placed.
One company we are occasionally confused with is Lumen (without the "s"), as well as other similarly named retailers. We recommend reviewing your receipt, order confirmation email, shipping documentation, or bank statement to verify the merchant name and contact information associated with the purchase.
I understand how frustrating and confusing situations like this can be, especially when you're trying to track down an order or resolve an issue. I sincerely hope you're able to connect with the correct company and get this matter resolved quickly.
Best regards,
Kate
Lumens Customer Experience
[email protected]
VJ
Victoria J.
No Delivery and Bad Service
My name is Victoria Jones, I placed a order in April 2026 and still waiting I have received email telling me about delays and their truck broke down and items went to the wrong location but was recovered and now back at their location. There is no phone number to call and speak with customer service I have emailed them on 6 times with no response by the company. A few days ago I received a message stated my packages were delivered and if I haven’t received them wait 24 hours and reach out to them so I reach out the next business day to them because I never received my order PERIOD and still no response. I am now getting all my information and emails and order numbers together and I am going to report the so call company to Better Business Bureau for investigation. These people are a scam company taking people hard earn money and sending broke or missing items or just no delivery at all and to top it off no response to the customers. I WILL NEVER ORDER FROM THIS FAKE COMPANY EVER AGAIN.
Response from LumensJun 8, 2026
Hello Victoria,
Thank you for reaching out to us.
After reviewing the information provided, I was not able to locate an account or an order for you through Lumens.com. Because there are several companies with names similar to ours, it's possible there may be some confusion regarding the retailer from which the order was placed.
One company we are occasionally confused with is Lumen (without the "s"), as well as other similarly named retailers. We recommend reviewing your receipt, order confirmation email, shipping documentation, or bank statement to verify the merchant name and contact information associated with the purchase.
I understand how frustrating and confusing situations like this can be, especially when you're trying to track down an order or resolve an issue. I sincerely hope you're able to connect with the correct company and get this matter resolved quickly.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
PA
Paula
Horrible and very much a damn scam, I have been waiting on an order for 5 months
Horrible and very much a damn scam
Response from LumensJun 8, 2026
Hello Paula,
Thank you for reaching out to us.
After reviewing the information provided, I was not able to locate an account or an order for you through Lumens.com. Because there are several companies with names similar to ours, it's possible there may be some confusion regarding the retailer from which the order was placed.
One company we are occasionally confused with is Lumen (without the "s"), as well as other similarly named retailers. We recommend reviewing your receipt, order confirmation email, shipping documentation, or bank statement to verify the merchant name and contact information associated with the purchase.
I understand how frustrating and confusing situations like this can be, especially when you're trying to track down an order or resolve an issue. I sincerely hope you're able to connect with the correct company and get this matter resolved quickly.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
SH
Sharon H.
LUMEN Order - Pot Set
On April 17th, I ordered Lumen Ultimate All-in-One Cooking Set (20-piece Kit) - Red SKU: 15609095520639 - USD 17.49 and Lumen Ultimate All-in-One Cooking Set (20-piece Kit) - Blue
SKU: 1560909552063.
The first issue was they charged me an additional $7.99 of shipping protection which I did not order. I emailed support but no one responded. Then I received an email from a James claiming to be support and he will be assisting me with my concerns. James sent that one email and then I heard nothing else.
I continued to send emails asking where was my order or send my refund. No response. They kept sending me updates claiming to send information about the shipping, these were bogus emails. I got one email stating that they attempted delivery but could not gain access to my building. I live in a private house, package could have been left by front door or garage.
Then I got a shipping update claiming they attempted again but no one was home, they need a signature to deliver. I emailed again advising I live in a private home and package can be left by door.
I received a last email that stated package was delivered and if I did not receive it they will contact the courier for me. I received no such package. It is apparent this company are fraudsters and scammers.
LUMEN
May 28
Sharon, temporary disruption
The local depot is experiencing a temporary disruption. Deliveries in the area are delayed. 📦 Operational Disruption The local depot is experiencing a temporary disruption. Deliveries in the area are
LUMEN
May 26
Sharon, delivery delayed – high volume
Where is my order? Please refund my money On Monday, May 25, 2026, LUMEN wrote: High delivery volumes have caused a backlog. Package in the queue, dispatched ASAP. 📦
LUMEN
May 22
Sharon, package back at correct facility
Package returned to the correct depot. New delivery scheduled. 📦 Back at Facility Package returned to the correct depot. New delivery scheduled. 🕑 Next update: in 1–2 days Hi Sharon, your order
LUMEN
May 17
Sharon, delivery attempted – access issue
You people are lying scammers. There is no building code; this is a private house. Refund my money On Sun, May 17, 2026 at 8:01 AM LUMEN wrote: Unable to access
LUMEN
May 16
Sharon, delivery delayed – vehicle issue
You people say the same thing to everyone. Please refund my money On Sat, May 16, 2026 at 2:30 PM LUMEN wrote: Vehicle breakdown during delivery. Package returned to
LUMEN
May 15
Sharon, delivery attempted
You people are lying scammers. I was home all day and no one attempted to deliver any packages. I had a package delivered from Temu yesterday with no delivery issues. I am in a private home, you do not
Current email
Hello Sharon Harris,
My name is James, and I will be personally taking care of your request today.
First, I want to reassure you that your order on LUMEN placed on 4/17/2026, 11:14:12 PM, has been successfully received and is being processed.
You can find your order confirmation here
(If the link does not work, please COPY and PASTE it directly into your browser's address bar.)
For your convenience, here is your personal tracking link with your information pre-filled, so you can access your order tracking and updates in just one click:
(If the link does not work, please COPY and PASTE it directly into your browser's address bar.)
Here is how to track your order manually, step by step:
- 1) Head over to our tracking page:
2) Enter one of the following into the search field (any of them will give you full access to your delivery updates):
- - ● The email address you used when placing your order
- ● Your order number, found in your order confirmation email
- ● Your tracking number, sent to you in your shipping confirmation email
Response from LumensJun 1, 2026
Hello Sharon,
Thank you for reaching out to us.
After reviewing the information provided, I did want to mention that we do not currently offer a 20-piece cookware set through Lumens.com. Because there are several companies with names similar to ours, it's possible there may be some confusion regarding the retailer from which the order was placed.
One company we are occasionally confused with is Lumen (without the "s"), as well as other similarly named retailers. We recommend reviewing your receipt, order confirmation email, shipping documentation, or bank statement to verify the merchant name and contact information associated with the purchase.
I understand how frustrating and confusing situations like this can be, especially when you're trying to track down an order or resolve an issue. I sincerely hope you're able to connect with the correct company and get this matter resolved quickly.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
MS
Max S.
ordered cat tree based on Tik Tok
I've been trying to get a cat tree I saw on tik tok since March but have gotten the runaround...no product and cannot get their customer service to reply or find a way to get a refund
Response from LumensJun 1, 2026
Hello Max,
Thank you for reaching out to us.
After reviewing your inquiry, I wanted to clarify that Lumens is not affiliated with TikTok or any TikTok marketplace sellers. We are also not associated with Lumen (without the "s"), which is a separate company that customers occasionally confuse with us.
Lumens is a retailer specializing in lighting, ceiling fans, furniture, and home décor. We do not sell pet supplies, and we are unable to locate orders for pet-related products in our system.
We recommend reviewing your order confirmation, receipt, shipping email, or bank statement to verify the merchant name and contact information associated with your purchase. This should help identify the correct retailer and expedite resolution of your inquiry.
I understand how frustrating it can be when an order cannot be easily traced, and I hope this information helps point you in the right direction.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
YS
Yuri S.
This company has got to be a scam
This company has got to be a scam. I have sent several emails that they. Haven’t replied to. I ordered an item May 1. It’s May 29 I still haven’t received it. I have been following the tracking info. That’s where the sketch comes to play. The updates are no one available at the home - I was. No one came to my door. Then the delivery truck broke down. Then an update stating incorrect access code. I don’t have an access code I am in a single living home in a non gated community I can’t believe I even purchased through this place I’m smarter than this so I thought
Response from LumensJun 1, 2026
Hello Yuri,
Thank you for reaching out to us.
After reviewing the information provided, I was not able to locate an account or an order for you through Lumens.com. Because there are several companies with names similar to ours, it's possible there may be some confusion regarding the retailer from which the order was placed.
One company we are occasionally confused with is Lumen (without the "s"), as well as other similarly named retailers. We recommend reviewing your receipt, order confirmation email, shipping documentation, or bank statement to verify the merchant name and contact information associated with the purchase.
I understand how frustrating and confusing situations like this can be, especially when you're trying to track down an order or resolve an issue. I sincerely hope you're able to connect with the correct company and get this matter resolved quickly.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
JM
Janet M.
I ordered the 20 piece cookware in…
I ordered the 20 piece cookware in April.never gotten it. Can’t track. I have order number. Receipt and all correspondence on my part. They did email me 2 times telling me it was out for delivery and I never received. I turned in to
Better Business Bureau.
Response from LumensMay 29, 2026
Hello Janet,
Thank you for reaching out to us.
After reviewing the information provided, I did want to mention that we do not currently offer a 20-piece cookware set through Lumens.com. Because there are several companies with names similar to ours, it’s possible there may be some confusion regarding the retailer the order was placed with.
We recommend reviewing your receipt, confirmation email, or bank statement to confirm the company name and associated contact information for the retailer the purchase was made through.
I understand how frustrating and confusing situations like this can be, and I sincerely hope you’re able to connect with the correct company and get this resolved quickly.
Best regards,
Kate
Lumens Customer Experience
877-445-4486
[email protected]
