LumensReviews of lumens.com

We purchased a coffee table from Lumens - very bad idea. We ordered the table in July 2020, received it October 2020 and by January, it was a mess. Chips, scratches - the material was so cheap the finish just about flaked off. We complained about this $800 coffee table was was told the manufacturer claimed "normal wear". We sent several photos as requested. Lumens customer service - who we had to chase down several times for a resolution - said sorry, we can send you $80. This company sells junk and doesn't stand behind the product. Wish I had read some of the review of the company before buying... they're all pretty bad. And they don't allow for reviews on their own website! NOT recommended for ANY products.

Customer Service is either nonexistent, slow, or they drop the ball almost immediately. Also, some of the items in my order were flimsy and disappointing. I doubt I'll shop there again.

WE WOULD GIVE THEM ZERO IF POSSIBLE. SHIPPED DIRTY, USED, RETURNED ITEM TO US AFTER WE PAID FOR A NEW ITEM. SEVERAL HOURS OF PULLING TEETH WITH THEIR "CUSTOMER SERVICE." OFFERED A "GENEROUS" 4% OFF DISCOUNT FOR THE DIRTY FAN. WE CANCELLED AND AFTER ANOTHER HOUR--VOILA EXRA EXPENSIVE SHIPPING LABELS AT YOUR COST, NOT FREE RETURNS. NOT SPEEDY DELIVERY EITHER. ANOTHER ITEM THAT HAD TO COME SEVERAL DAYS AGO NOW SHOWS DELIVERY IN WEEKS. DO NOT WASTE YOUR MONEY AND TIME WITH THESE CROOKS. THEY MISADVERTISE ON THEIR WEBSITE--70% DISCOUNTS--BS--GET FROM HD FOR THE SAME "DISCOUNTED" PRICE WITHOUT THE HASSLE AND THE LIES. SUPER HIGH CUSTOMER SATISFACTION--ANOTHER BIG BS

Horrible shopping experience, extremely rude customer service rep, 0 internal communications, no apologies, refused to listen, rejected our initial orders without solid reason even after the billing & shipping had been verified through a three-way call with the bank. Don't even waste your time shop with this fraud business.