LumensReviews of lumens.com

Worst experience with any company I have ever had. Do not buy anything from Lumens. The customer service is horrible as well.

Do not use this company! They will cancel your order without notice. I tried to get clarification and was hung up on mid-sentence.

DO NOT use this company. I ordered a ceiling fan in March it arrived fine. But now I am receiving additional charges, same amount every time, $25.45. I contacted Lumens and their fraud squad, I was told I hadn't paid the full balance. This is not true. The charge from May was removed, but today a new charge came through. This company is a scam.

Think very hard before using this company - do your research! I did not and paid for it with a lot of frustration and no product in the end. I bought 3 Monrovia lights (ELK lighting brand) for our porch via Paypal (paid up front) June 2021. Instead of shipping all 3 at the same time, they shipped 1 (broken) then the return process...then 1 replacement light (broken)...then the return process...then I questioned why they can't ship all 3 together in a 2nd larger box to protect them and why could I not get them at the same time? Then emails after emails, month after month, asking where the product was and they (Lumens) telling us supply-chain issues...kept moving the delivery date. After 9 months, they email me saying they can't get the lights and they refund me 2 separate refunds short $157 of the total cost! At least 3 more calls and more emails over a span of weeks to do THEIR accounting to get that refunded. Supply-chain issues considered, they should have and could have handled this better.

I ordered two lamps costing over $700 one I recieved and put it together just fine. The second my huband noticed that the metal rods connecting the main spine of the lamp to the base came apart from the spine. I called an was immediately told to call the manufacturer and offered ZERO assistance as a customer. I mean nothing, the rep rushed me off and was like bye, do you need anything else. YES some service. Had I seen any of these reviews before hand I would have NEVER shopped here. I will try the manufacturer, if I get any run around I am calling American Express immediatly and having them handle. I am confidant they will understand my issue with the lack of service. Lumens then had the never to ask for feedback for a customer survey, I gave them a 1, If I could have given them a zero I would have Dont shop here - they do not care

I purchased a product that was delivered damaged and long story short, after multiple attempts to get an undamaged part I gave up and decided to return the item. My issue with Lumens is not the damaged product (since they are just the retailer), but the return process. This has been two months process so far and I still haven't received my money back despite the item being picked up and delivered to the manufacturer weeks ago. I'm doing weekly calls requesting the refund and every single time I call I get a different story or excuse on why the refund hasn't processed yet. I do not recommend buying from here and this has been one of my most regretful purchases ever.

This is about the customer service and shipping of this product. I have not received the product. Lumens doesn't seem to care whether you receive your product or not. We are having major issues receiving a $600+ chair. We are home nearly all the time working, yet it never gets delivered, and they claim to deliver it, but that's not true. When I contact Customer Service, they just regurgitate the order tracking update from FedEx, but do not help in any meaningful way to resolve this issue. This product is about a week late and counting. So I have been on the phone with FedEx trying to figure this out and wasting my time. I'd buy products from a company who cares about the whole customer experience and that definitely is not Lumens.

I ordered a Tizio lamp. I thought-weather has been horrible.I called a month after the ship date and it had been canceled.They "Sent me an email"I didn't receive.Declined to give me a discount for my trouble.They don't care.