LumensReviews of lumens.com

Waiting over month for Alba replacement lamp because first one was defective. Talked with Lumens half dozen times. Still no replacement for a defective Alba lamp. Very frustrating.

Years ago, we ordered a number of high end table lamps from Lumens. On fixture ( Luce Plan/ Berenice) arrived with a damaged green glass shade. It took forever to get the replacement shade involving countless follow-up phone calls. I could have purchased the shade locally and avoid the stress of having to deal with Lumens customer service. In 2020 we noticed a ceiling fan which we liked and ended up purchasing 5. Lumens shipped them promptly and the fans installed without incident. Based on our experience with the 5 fans we recently ordered a sixth. Lumens advised that the fan had shipped and supplied a tracking number. Using the tracking number Lumens supplied, we received messages from the shipper implying that the fan had in fact not shipped. We sent repeated messages to Lumens customer service which promptly responded with inaccurate responses to our problem. I finally called them on the west coast where it was determined that Lumens had supplied the wrong tracking number to us. I asked the person I spoke with to provide me with the name and contact info of the company's owner to let them know about our experience. The customer service person I spoke to refused to give me that information stating that I should send my concerns to their customer service. Since their customer service doesn't really service customers it appeared that the company isn't really interested in improving their customer service..... Dealing with Lumens is really hit or miss. I would avoid them.

This was second time ordering pendants for my second house. By the time the items arrived, I changed my mind. As soon as the 2 lights hit my doorstep I requested a return on the website. FYI, the 2 items were shrink wrapped together and sent to me as 1 package and 7lbs. After creating the return, I’m being charged $60 for return shipping and 2 separate return labels with 4lbs each. When I chatted with an agent, they informed me that the items Weight 3.65lbs and rounded up to 4lbs and not sure why the manufacturer would ship them 7lbs total and is there anything else they can help me with?! No effort to try to make a customer happier!

I received a catalog in the mail to my HOME ADDRESS with my name and the name of a company I worked for over 10 years ago. This is ridiculous. My home address and the company was only associated through payroll. I never combined the two otherwise. I never ordered anything from them and will never order anything from them. This is an unwanted solicitation with suspicious and privacy violation acquisition of my personal information.

This company is a fraud. Never got my order and now trying to get my money back via my credit card. The reviews on their site are fake, don’t be fooled as I was. Customer service full of empty promises. This company needs to be shut down and banned from advertising on social media

they sent to us a defective overpriced product. Made replacement difficult

BEWARE!! Tried to return two sconces via USPS to avoid Lumens nearly $35 return fee. I mailed it to the correct address and included all the pertinent information on the shipping box, as well as order #, my name, etc. on the purchase invoice email inside the box. Didn't get a refund. I called to find out what's going on. Sabra claimed I would not get a refund until/unless I provided the USPS tracking info. I had misplaced the post office receipt. Weeks went by and I finally found it. I called back. It had been over a month since they received their sconces back without issuing a refund. I gave them the USPS tracking info and was told I would get my $409 refund in 2-5 business days. Had I not found the USPS receipt I'd be out both the sconces and my money. I'll NEVER purchase from them again.

Marking one star, only because zero stars is not an option. This company has a nice little scam going. They charged me without notifying me that the product was on backorder, failed to provide me with an invoice (I had to wait for PayPal to receive transaction details I used to look up my order on their website) and refused to cancel my order when requested, telling me they could only cancel if the manufacturer of the product agreed not to ship. I've lodged a complaint with the BBB, disputed the charge with PayPal, and will be notifying my state's Attorney General's office of this company.