LumensReviews of lumens.com

Response from LumensMar 31, 2025

Hi Alex, Thank you for sharing your feedback with us. We sincerely value your input as we continuously work to enhance our service. We regret the inconvenience you’ve experienced with the lamp. Once we received confirmation from the shipping company that the lamp was delivered to the incorrect address, we promptly processed your refund. Once again, we apologize for the delay. Please let us know if you need any further assistance. Best regards, Kate

Response from LumensMar 25, 2025

Hi Doug, Thank you for sharing your feedback with us. We truly appreciate your input and are always striving to improve our service. We sincerely apologize for the incorrect return shipping charge on your order. We experienced an issue with our shipping calculation program, the correct amount should have been $41.12 per sconce. We have since corrected this and reduced the shipping cost by an additional $20 per sconce. Per our return policy, return shipping costs are deducted from the refund amount and are the customer’s responsibility unless the item is damaged or defective. Please let us know if you have any questions—we're happy to assist. Best regards, Kate Lumen Customer Service

Response from LumensMar 24, 2025

Hi Alex, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate

Response from LumensMar 13, 2025

Hi Tia, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate

Response from LumensMar 7, 2025

Hi David, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share the email address associated with this order, or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Hi Lisa, Thank you for sharing your feedback with us. We truly appreciate your input and are always striving to improve our service. We sincerely apologize for not notifying you about the discontinued item. Our policy is to send an email as soon as we receive notification from the manufacturer that a product is no longer available. We’re unsure what went wrong in this instance, but we are actively following up with our tech support team to ensure this does not happen again. It looks like your account manager has already reached out to help find a similar-sized pot. Please know that we are committed to doing everything we can to find an alternative that meets your needs. If you have any further questions or would like additional assistance, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make this right. Best regards, Kate Lumen Customer Service

Response from LumensFeb 3, 2025

Hello Lana, Thank you for sharing your feedback with us. We truly value your opinion and are committed to continuously enhancing our service. Our return policy does state that the cost of return shipping will be deducted from the credit amount, meaning that the return shipping cost is the responsibility of the customer, except in cases where items are damaged or defective. We sincerely apologize for the higher-than-expected return shipping cost. After reviewing the charges, we have successfully reduced the return shipping fee to $21. Should you have any further questions or concerns, please feel free to reach out. We are here to assist you. Best regards, Kate Lumen Customer Service

Response from LumensJan 22, 2025

Hello Rebecca, Thank you for sharing your feedback with us. We greatly value your opinion and are committed to continuously improving our service. We sincerely apologize for the delay in processing your refund for the Modfire Outdoor Fireplace. An error occurred during the return process, but this has now been resolved. Your refund has been approved and issued. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you. Best, Kate Lumen's Customer Service.

Response from LumensJan 13, 2025

Hi Linda, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate