Anita
Terrible customer service
I hate to do this. I really do. I’ve tried all other avenues to no avail. Buyer Beware: DO NOT ORDER LUME PRODUCTS FROM LUME!!!! My package has been sitting at the Mechanicsburg delivery hub since Jan 14. I have contacted Lume because this PO doesn’t answer the phone and is notorious for losing packages. Lume customer service is terrible in that, all they keep doing is sending me my tracking number or telling my my package is it for delivery when the tracking page clearly shows it is not out for delivery, but still sitting in the delivery hub. They are not responding to my issue or helping me at all. They also can take up to one week to respond by giving me my tracking number again! There is no phone number to talk to a live body. Meanwhile, I’ll have to wait 45 days to file a complaint with USPS. 45 days that Lume has my money and I have no product! If you want to buy Lume, order it from Amazon where you can get help if you need it. I’ve tired to write a review on their website, but can’t find where to write one, otherwise I would’ve posted this there. The product itself is good but this hassle and frustration in not being heard or my concerns adequately addressed overshadows the good points of the product. I tried the Clean Tangerine solid stick and the Toasted Coconut shower wash in my first order. My second order is the one not being delivered.


