Paul B.
Useless
Had agreed to buy a number of pieces and was assured that the Gallery would organise logistics, which they didn't! I contacted them several times was told they would contact me with transport arrangements, they didn't! 02/04/2024 NO-ONE contacted me from their Customer Care, so the reply from Lumas is false! 05/04/2024 There was no missed email, as you did not send one and have made no effort to contact me at anytime, your customer service is non-existent!
Response from LUMASApr 2, 2024
Hello Paul Belfast, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration caused by the miscommunication regarding the logistics of your purchase. We understand how important it is for our customers to have a seamless experience from purchase to delivery, and we regret that we fell short of your expectations in this instance. Please know that we take your feedback seriously and will use it to improve our processes and communication moving forward. We see that our colleagues from the Customer Care team have already contacted you to support you further. If you have any questions or concerns, do not hesitate to go back to them. Best Wishes, Your LUMAS Team Edit 05/04/2024: We apologize for the missed email and reached out to you again to ensure your inquiry is addressed promptly. If the email does not reach you as expected, please feel free to contact us via our contact form on uk.lumas.com/contact/ if you have any outstanding concerns. Best Wishes, Your LUMAS Team