joan anton bertrand R.
The packaging was a disaster
The packaging was a disaster. One of the biggest pictures comes without any protection on the sides and squares and some scratches on the glass. The others comes with plastic, wood, and squares protections. The courier try to leave them on the street. I thought it was a premium shipment, according with the gallery. I feel a bit disapointed. Sorry for my english, anyway. I'm trying to solve that issue and return the picture but i'm anxious about the courier. Update 21.12.2023: The gallery tried to solve the issue since first day. It seems that the courier tried to repack the artwork (I don’t know the reason) but with very bad result. Berlin’s gallery send me another artwork that I’ve received today with all the protections (outside and inside) without any damage. The other artworks came perfectly well. Thanks for the replenishment.
Response from LUMASDec 21, 2023
Hello Joan Anton Bertrand Rey, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the packaging and delivery of your order. We are very sorry that you have received your artwork damaged. This of course does not meet the high quality standards of LUMAS. In our EU Shop however we offer a standard delivery option only. You can find further information here: eu.lumas.com/shipping/ We see, that our colleagues from Berlin have already found a solution for you. If you have any further questions, do not hesitate to reply on their message. Best Wishes, Your LUMAS Team