Luggage OnlineReviews of luggageonline.com

Purchase an item not even a week ago and it was defective. Called customer service and their answer was that since the item was used for less than a week I have to contact Samsonite directly. Basically they sold me something defective and I have to contact the manufacturer. When I called Samsonite, they will charge me $15 for shipping but I have to take it to their store so they can ship it and the closest store to my house is 45 minutes. Do yourself a favor, never buy from this place just go a buy directly from a department store or a more reliable company. I will never purchase anything from this place.

I read the reviews here and had a bit of trepidation with getting support. I could not be more impressed. I ordered a Briggs and Riley bag (not cheap!). The next day I had a call which I missed and an email letting me know the bag was discontinued, and offering me the new version or an immediate refund. I went back and forth in email with customer support and there was no big lag. I was happy with the replacement and they shipped that day. That’s excellent service. Can’t wait to get my Bag.

Very pleased with the product. Lightweight yet seems very sturdy. I purchased 2 cases in the UK but am concerned they the warranty seems only valid in the USA. Can you advise.

Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed keeps ringing “busy” and emails are not going through! This site is a SCAM!! Deserves 0 stars!

Ordered a designer trunk and the customer service team reached out immediately after a delay of shipment and still arranged for an immediate delivery. I’m positively uplifted by the teams efficiency and kindness. I will be a customer for life. Very satisfied with this experience!

Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to receive an automated message that no one is available. left voicemails with no reply. 4 days later an email stating that my package was delivered,,, obviously. I would just be cautious if you have issues and how long customer service takes

We have used Luggage Forward for several years and the company is professional and competent. A wonderful service and we highly recommend this company.

I received the parcel. Luggage is spacious, and the quality is terrific!