Noelle R.
Placed two orders for cases
Placed two orders for cases. One order (2 hardcase cabin) arrived 48 hours later (free postage). Second order was dispatched and received by Courier and then it went missing. I spoke with Lugg and found their customer service staff very courteous and friendly. They tried their best to trace my order but it resulted in them having to reissue it. I was also issued with a complimentary refund for one of the items (for any inconvenience) which I thought was a considerate thing to do. I then have a delivery of my lost order and my replacement order turning up 24 hours apart. I rang Lugg and spoke to their CEO to find out how to return 2 of these cases but was told to keep them for any inconvenience caused. These lovely cases are for my granddaughters who are all going on different school trips this summer. Apart from a little hiccup with one of the orders, I was kept informed by confirmation and dispatch emails and dealt with most helpful staff. I'm delighted with my purchases as are my granddaughters. I also have a spare case for myself, courtesy of Lugg Online. Would certainly recommend to anyone. Couldn't believe how great their customer care is. Many thanks indeed.