Steven D.
Bait and switch
Signed up and was offerred "Welcome15%" discount. When I tried to check-out was not applied. Tried to call customer service and got voicemail. Then got email telling me offer not applied to certain brands. Bad experience.
Response from Luggage OnlineSep 30, 2021
Dear Customer, I apologize that you had to experience this, and I will work with our customer service team on better communication. I do see that your order was canceled per your request. Unfortunately some vendors will not allow us to provide the discount to our customers. We certainly did not intend for you to feel taken advantage of which is why we clearly state that vendor exclusions apply to all our promotions on our website; please see link for further information. https://www.luggageonline.com/pages/promotions. Have a great day, Luggage Online