customer
Account verification
I successfully uploaded the required documents, including the front and back of my driver's license and a selfie for identity verification. Since then, my account has remained stuck on the "Verifying your account" status. I have reached out to support multiple times via the app as well as submitted an email , but have only received generic responses indicating that the process would be completed within 48 hours. Unfortunately, it is now well beyond that timeframe, and there has been no update or resolution. I don’t understand how this company can take my money and allow me to play however, when it comes to verifying my account, they can’t seem to get it done .