Savanna D.
Do not trust what you see.
Unfortunately, this platform has been nothing worse for a nightmare. I’ve never had issues with any other social casino besides this one. I do believe they paid out great in the beginning to reel you in and now has taken advantage. They took my money and REFUSE to refund me. I have already alerted my bank and will be filing arbitration. ID: b415a8aa-2ecb-4e29-bac9-8b33259ded9d
Response from Lucky HandsOct 27, 2024
Ms. Johnson-Hampton, I reviewed your account and noticed that after using the platform for a few days, you requested to close your account and receive a refund. Please remember that the games on our site are hosted from various gaming companies, and we simply provide a platform for players to enjoy them. We’re sorry to hear that you didn’t have a successful experience with the games you played. However, we are unable to issue refunds based solely on dissatisfaction with gameplay outcomes. We hope to have you back on Lucky Hands some day. Remember at Lucky Hands "Your Luck Is In Your Hands" !