Lucky.meReviews of lucky.me

I won big but all the fun has been taken out of it fighting for my redemption. Still waiting to be processed on the 4th business day. I jumped thru all the hoops and was finally able to redeem. Ill update when I get my payout

Just like literally everyone else I’m leaving 2 stars due to redemption “issues.” The wait time is…well it’s a time. It’s stated initially that redemptions can take up to just a few days (don’t want to directly quote because I’m unsure, but it’s either 2-3 or 3-5.) I submitted on the 18th, so this makes the 3rd official working day. I did email customer service but was told it’s actually more like 10. Why not say that up front? Our money that we pay in is processed and played immediately, numerous upon numerous other platforms provide 24-48 redemptions, and even instant! This makes me wonder why they take so long and honestly, I probably won’t play anymore due to the lengthy wait times.

Redemption times are fairly accurate sure customer service is fast and great but their redemptions are fairly slow. I imagine they have one guy doing all the redemptions and he only works one hour a day. Submitted on Wednesday still waiting.

Long redemption process... Seems to be legit.

I enjoyed a daily bonus daily for awhile and then it was suddenly taken away. A few days after that, I keep getting "access restricted," with no option to log in. I'm in Indiana!!

Still waiting on my redemption they say 1-2 days than 3-5 days now up till 10 days it has been 5 days.I have never had a issue like this before with any other casino. THANK YOU still waiting

I am less than pleased being that I can’t get a straight answer regarding my redemption. Only that I should be patient. Their email confirmation says 2 business days, but their live agent said 2-5 business days and another said up to 30 days. I will change/edit my review once I receive my redemption and get straightforward communication.

Update*** from 1 star to 2 star finally got my redemption. Only took 16 days or so but yeah they payd up so thats good. But probably wont be playing here anymore just because. Played and won. Made a redemption on July 23rd. It is now August 6th Been waiting two weeks still havent recieved anything. Talked to support and showed them a screenshot of their own words stating that "redemptions processed in two business days" they proceed to tell me that's a typo. And then tell me to wait 30 days to get my redemption. If you enjoy honest and legitimate gaming sites then this is NOT the place for you. Stay away, don't waste your time. They do not know how to operate