Amy S.
I wish I had come here first
I wish I had come here first. August 26th, I logged in, clicked on redeem somehow and started to verify my account. There was no message about a technical problem with their payment processor at that time. BUT AS SOON AS I PAID FOR A PACKAGE, all the sudden there was. I had won over $100 pretty quickly. Hit redeem, and there was the message, of the technical error with their payment processor. Glad I only spent S10 at this place. Hopefully my information is somehow safe!! I do not trust them.
Response from Lucky.meSep 16, 2025
Hi Amy, Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal. Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience. I hope you’ll give us another chance to show you the experience we aim to deliver. All the best, Paul Lucky.me