Damien
Unable to use imported fonts
We were happy with the templates and the general functionalities. When we needed to use a special fonts for Lao characters (Phetsarath OT.ttf, Saysettha OT and Saysettha Lao), we had upgraded to the Lucidpress Pro. Unfortunately, after upgrading and importing the fonts and trying all 3 types mentioned, we are unable to use Lucidpress as it is cutting off the Lao characters at the wrong place. It is regrettable as we have plans to add more users and use Lucidpress for more publishing. If there were restrictions, it should have been indicated upfront or at least allow a test before the client commits to the upgrade.
Response from LucidpressApr 12, 2018
Hello Damien, thanks for the insightful review. It's great to hear that Lucidpress met many of your initial needs. However, I am very sorry about the poor experience with the specific font that you needed. I will pass this along to our product team. If there are any other issues you experience, please reach out to me via email at [email protected]. Or if you are interested in digging deeper into the specific problem you are seeing, try contacting support at this link: https://lucidpress.zendesk.com/hc/en-us/articles/115000236403-Contact-Support . We would love to earn back your business and meet the needs of your entire team.


