Lisa
Terrible support
I don't think their support team ever follow up on any issues that is brought up to them. My company has been using them for a few years and each "update" seems to take away a feature. It's frustrating to have to change your ways each time. Also, it can freeze up if there is another user in your document.
Response from LucidpressSep 23, 2020
Hey Lisa, Thanks for the candid feedback (especially since you've been using Lucidpress for a couple years). We'd love to know which features are causing issues for you. We're glad you've been in contact with our support team and we apologize for any delay in follow-up you have experienced. Would you mind emailing our support team ([email protected]) with a list of features/updates you've seen that are causing any issues? (bullet points are fine) We'd especially like to make sure you can collaborate with more than one user on a document. Having the document freeze should definitely not happen! There are a couple things we can check to make that better.


