Black R.
custom made jacket, wrong size..shop ignores...
I ordered a custom made jacket from the onlineshop and I got it from Pakistan (I had lots of trouble with customs because of that!)... the funny part is, I explained every detail how I want my jacket. But they ignored the color and they ignored the measurements, I ordered a female jacket and got a mix between male and female. They asked me a few questions and sayed the design can be different, the measurements have to be off by over one inch, leather will stretch a lot blah blah... (I sent them pictures and a list of wrong measurements and I showed them, that is not because of some stretch issues or 1 inch btw they made the waistline 30cm bigger as I ordered also the breast size is much bigger) after that, I answered the Mail from Luca Design, they fully ignored me, I sent them a few mails..nothing... I guess they think it's Europe who care's.... -.- ... I can only warn other's from this shop! after they have your money, they don't like problems... they just care about the next order from somebody else.... now I have to find somebody who can fix this, no help from Luca Design (no repairs, no discount) 300 Eur wasted....THANKS! -.- Edit: after I made this review, they sent me a few mails and they still want to take my review down (it wasn't difficult to find out, because I wrote the same review on their homepage lol).. and yes they know which customer wrote this review, because I got many mails after that, but they still didn't gave me a discount or a new jacket, but I can buy the same jacket again with a discount (nobody would do that a 2nd time..) and they said I should take my review down, otherwise they will no longer communicate with me..SURPRISE!... -.- ...) and nope I don't take it down, why should I. I have proof about the bill, I payed for it, I made pictures and measured it for them... I can't wear beautiful words, I need a jacket but this time I will buy one from Europe. Thanks and don't be annyoing otherwise I put your mails directly into my Spam folder... (BTW this review is just the "short version"... of "What happened..") -_-
Response from Luca Designs | LucaJackets.comSep 7, 2021
We would appreciate you emailing our store and providing a valid order showing it is from our online store. We believe you are referring to another store based on the details as we do not ignore our customers and our rules for building products are very straight forward. Only Standard items are available from our website. Please feel free to email us clarifying what it is.



