lubluelu.comReviews of lubluelu.com

Unbelievably poor customer service. I have been trying to sort out a replacement for my robot vacuum that started having faults in June 2025 - I have only just received a reply in January 2026 and they are being incredibly unhelpful. They have offered me a replacement, but after approving and sending them my address for the delivery, I was instructed to contact their eBay channel because that was where I originally bought the item. Only problem is, their eBay channel doesn't accept messages! I just want my replacement! I have contacted their Service@ email, their Facebook, Instagram, and Twitter and no one is willing to help. PS. the app for this company's devices also sucks

Comprate 2 aspirapolvere e rotte dopo poco entrambe..cercato di contattare l assistenza per avere un rimborso ma niente.. nemmeno rispondono..mai più

Prodotto non funzionante dopo pochissimi utilizzi.. assistenza praticamente inesistente..non rispondono.

I bought two robot vacs from this company, one had an automatic dust collector. Initially they worked well but then one kept failing to doc and stopped working. Customer service seems fine initially but as soon as it’s obvious they may have to replace something, communications stop. They simply refuse to honour the warranty. Moreover, if you go to their official website, you will only see glowing reports - turns out that they don’t publish feedback below 3 stars! In summary, this company is the worst I’ve ever dealt with and are bordering on being fraudulent.

The hoover failed after 6 months. Contacted customer support who made me send a video showing the issue. This was 3 weeks ago, I’ve been ignored ever since. The product looks a great buy, but I strongly advise choosing another brand if you want longevity.

Multiple issues with my robot which at the start of my complaint was only a couple of months old. I have been complaining since August and been promised a replacement which I am yet to receive, they have now stopped communicating. Shocking customer service don’t buy.

Terrible company, they don't know what they are doing over there and even don't know what they are selling!!! What a bad company and people, when I asked them for help they dragged me into even bigger problems! Provided me with totally wrong item!

Would not honour warranty!! Scam