lubluelu.comReviews of lubluelu.com

Unsuitable for UK users as impossible to obtain spare parts

Believe the reviews - they promise a 2 year guarantee on robot vacuums but good luck getting a reply from them!

Do not touch this company with a barge pole. I ordered a vacuum/mop but received plastic trolly . The company would not return any of my emails until klarna got involved . No customer service if your tempted to buy off them always pay by klarna or paypal

Leider bekommt man bei Problemen/Kontakt keine Antworten.

Leider muss man ja 1 Stern vergeben, aber der ist schon zu viel. Mitte Dezember 2025 haben wir einen L20 Max gekauft und er funktionierte auch fast 2 Monate tadellos. Seither ist er defekt und trotz Garantie reagiert der Hersteller und Servicepartner nicht. Wir warten noch immer auf einen Austausch aber Lubluelu reagiert einfach nicht. Da kommt schon der Verdacht des Betruges auf. Ich würde niemandem diesem Hersteller empfehlen und die restlichen Rezessionen zeigen ebenfalls ein deutliches Bild.

After less than 1 year the L7 cordless vacuum unit began to run for 10-15 seconds and then I get the error message. I contacted CS and they made me send pics and video and said I'd be contacted by the support team. Crickets since despite several reminders. Crap product (in terms of reliability) and even worse (non) service. Go elsewhere.

I brought a lubluelu robot vacuum s1000 from Ebay only had it 2 months and its gone wrong its not communicating and keeps blowing fuses when contacting the lubluelu customer service they are not very helpful saying that there technically team are on hoilday and they will get back to you then they tell you they can't find any faults on there syterm so basically you are talking to a brick wall as they are not helpful then they write back in a different language so best to avoid this company as this is about the 6 one of the lubluelu ive had now and they have all gone wrong and to try and get your money back its a fighting battle

Bought a robot vacuum from them on their AliExpress store. Stopped working after a few weeks, contacting them they tried a few trouble shooting steps, which took a while then promised to send it a battery. Which never came, and they blanked follow up emails. Going back to AliExpress, their protection window has closed. Avoid this company.