LowcostspacoversReviews of lowcostspacovers.com

Seam became unraveled within 6 mo. They responded to the complaint by requesting the purchase info, which they already had. The only receipt I had was from the credit card, which they claim wasn’t a receipt. I decided too resist myself. The cover is super light weight (I question the foam density) and does not sit flat without all 4 clips fastened. I have more evaporation with this cover than the previous 4. Horrible product, bad customer service.

Fits perfect. They emailed me with a few questions to make sure it was accurate.. easy to order. Was made to order so give them a few weeks..

I placed an order on Sept 22 and responded to their email to confirm the order that same day. After some back and forth I was told they couldn't deliver the cover because it was in the mountains and the truck couldn't get there. I assured them it was a main road perfectly accessible to semis as it was being delivered to my management company. Apparently the address wasn't coming up right in Google so I provided a pin GPS location, screenshots, and the address to a church next door. They responded saying they can't deliver to churches. I said no, that church is in the same strip mall and next door to the management company. Crickets for like 5 days. I responded back with my management company's other location (this location comes up on Google just fine and is also accessible to large trucks) and told them to let me know which location they would be delivering it to. They finally responded saying they are not allowed to deliver to "addresses associated with lodges". To be clear, this is for a house... but we all name our vacation rentals up here and the name of my house has "lodge" in the name. So anyhow, for 10 back and forth emails over the course of 2 weeks, where I told them repeatedly that it was going to the management company, at the very end they decided to tell me they wouldn't deliver it and they were cancelling my order. They also charged my card right away, so I've had the charge on my card for 2 weeks. Awesome! So glad I wasted my time with them.

DO NOT BUY!!! Cover didn't even last 1 month before ripping at the seams. The material of the cover is about as thin as paper. They blamed animals despite the last cover being over 10 years old and having zero tear / seam issues. Horrible customer service and tried to sell me a new one after getting a month out of the old one. I cannot stress enough about avoiding this company.

I was very pleased with my spa cover and how nice it looks! Very good quality and also packaging was excellent to keep the cover from getting damaged in shipping! Price was good as well and the time it takes to get the delivery wasn't too long either. Free delivery was such a great selling point for me! I would highly recommend Low Cost Spa Covers!

I can only give a review on the service I received from Karla. This is representative was more than patient and helpful to make sure the replacement spa cover I've ordered was correct in its dimensions. I have no idea as to the quality of the spa cover itself, but if the actual cover is of the same quality as Karla's serviice, I will be thrilled. Karla gives your company from the perspective of someone ordering one of your covers a very wonderful sense of expectation for a first rate cover coming my way in about 10 days to 2 weeks with maybe another 5 to 10 days for it to actually arrive at my home. Karla, you are awesome! Hopefully the company will reflect your excellence!

Never received the product and was denied a refund of my order. After several attempts to resolve the solution with customer service, customer service repeatedly said it had already shipped but could not provide a tracking number. I eventually asked for a refund after a month and a half and was denied. After posting this review, Low Cost Spa Covers issued a refund

Ordered the cover and it took longer to receive than promised(two weeks). I got a notice that they couldn't deliver it to my house that I would need to that it delivered to and address in the metropolitan area. So I had it delivered to a friends house. (no big deal) when I ordered they had my address. Once I picked it up and installed it I realized the 4 handles ( that I paid extra for) are on the sides opposite of the tie down straps. If you don't pay extra the handles they are on the side with the tie downs. really?? Very confusing, So BEWARE. When i asked to purchase some rubber handles to have them installed locally on the side with the tie downs, I was told that cant happen?? I wish I would have looked at the reviews before I purchased from this company really disappointed. Karla in customer service was professional, but no help to my situation. If you do purchase from this company please read the fine print. Hope this helps someone...