LowcostspacoversReviews of lowcostspacovers.com

I usually not leave reviews when they are not positive. Howver, my interactions with this company have prompted me to warn others. This was by far my most negative experience trying to order a product. Placing the order was relatively easy and we felt confident paying for the cover and lift caddy. That was the end of easy! I received an email to confirm the order, 13 minutes later I called to verbally verify the information and was told that they could not deliver to my house since it a commercial zone. It is my house I said, not commercial. I live in a rural area. When I confirmed that information, she then stated that they could not deliver to a rural area. Choose one...apparently she couldn't- whatever I said then made the location undeliverable. The next part of the conversation-- she is canceling the order due to no confirmation within the time allowed. Mind ylu, I was on the phone with her. I finally got her to confirm the information and she stated they would deliver to my mother's address. That was two weeks ago and a I just found out she canceled my order anyway. We have been waiting weeks for our cover and now have to start all over. I called to attempt to reorder the cover today and when she (yes, the same lady) heard who it was she said she would not assist me. I paid, I was polite, and I called and did everything requested of me and yet no cover. Worst customer service I have encountered.

My experience with this company was absolutely the worst from start to finish. I have nothing good to say. I normally do not write reviews because I handle it one on one. But this company has absolutely the worst customer service I have ever dealt with. There service is so bad I do not have time to explain everything in detail. I will make this brief. To start it took almost almost 2 weeks to get anything rolling after my order was made. Once I finally got through to someone by email (which it takes them 2 days to respond), When I measured what they wanted me to, they would come back and say do it another way, This went on for about a week. Also, every time I called there was not 1 person that treated me with any kind of respect. I have never dealt with so many unprofessional people in my life. Finally, after about a month they started to make the cover. They told me about a week after that something happened making the cover and there team has not made it yet. They were still working on it and of course no phone call or email with any updates. Anytime I needed an update I had to call or email. What really did it for me was 1 day I called and had enough because every time I would call I would get a different story. The lady which did not give me her name, was so mouthy and very rude and she hung up on me. When I called back, I said how dare you hang up on me, I am the customer. She proceeded to yell and I told her to shut her mouth and stop over talking me so I could explain. Well, 5 minutes after she hung up on me again, miraculously I received and email with a tracking number. I could go on with more but this is just the facts). Once I received the package there was a tear in the vinyl but not any damage to the box. I didn't even file a claim or call because I do not want to deal with this company any longer. Heck, they probably cut it before they packaged it. Hate to say it, but with the rotten experience I received from them, that is just my thoughts. The only reason I gave them a 1 rating is because the only thing that went smooth was me ordering it online. It took 1 month and 21 days to get my cover. Buyers BEWARE

Company took care to ensure that I was ordering the correct product, size, etc. and delivered on time in good condition. Quality and workmanship was very good exactly to my specifications. Very pleasant customer service.

Great service, and quality product. From the beginning, they were very helpful, and I felt comfortable ordering from them, saving several hundred dollars that I would have paid to have a local dealer deliver and set it up. (I am a small female and easily got the old cover off and replaced with the new one). I definitely recommend them, but as they state many times during the process, you need to be sure of your measurements.

Purchased a spa coveron May 5. First cover arrived on May 29, damaged. Had to refuse the order. Low Cost Spa Covers handled insurance claim, but didn't put new cover into production until June 26th. Replacement cover arrived July 31, also damaged, but not as badly. We accepted because we needed the cover, Lowcostspacovers would not provide materials for repair or discount product because we hadn't rejected the order.

A quick note of thanks to the team at Low Cost Spa Covers. I received my new cover yesterday in perfect condition and it fit like a glove! It was delivered timely clear across the country. Kudos to the shipping and manufacturing groups for a job well done. The order process was painless as well. Very nice communication and tracking information.

Best quality & lowest price we’ve found in town!

Avoid This Company - Quality Issues & Non-Existent Warranty Support I ordered a custom $519.00 spa cover (Order #20422) from Low Cost Spa Covers in late 2024. Within just 8 months, the cover began severely bowing and pooling water. Upon inspection, I discovered a pre-existing cut in the vapor barrier (which I had upgraded to the double-wrapped 12mil version) underneath the zipper. This defect allowed heavy rainwater to saturate the foam, which collapsed the internal galvanized framing. I initiated a warranty claim in August 2025. What followed was an absolute customer service nightmare: They collected my pictures and details in October 2025, and then completely ignored me for 5 months. Despite sending multiple polite follow-up emails in December and January as the winter weather worsened the damage, I received zero response. When they finally replied in March 2026, they made me pull the heavy, water-logged inserts out to "flip them over" and use Flex Tape as a temporary band-aid. After I proved the frame was structurally snapped, they offered a "warranty" where they would cover 75% of the foam, but I had to pay shipping. The total they are demanding? $240.00. Requiring a customer to pay nearly 50% of the original cost of the entire cover to replace parts damaged by their own manufacturing defect—after ignoring them for five months—is shameful business practice. Avoid this company. They do not stand behind their products, and their "warranty" is a cash-grab.