LowcostspacoversReviews of lowcostspacovers.com

We ordered a Spa cover with Lifter. They charged us $ 85 for Shipping. On they day the cover was supposed to be delivered, I got an email telling me that they cannot deliver it due to the "extreme remote location". We are 30 miles outside of Sacramento, CA and live along a major highway where big trucks travel routinely. When I talked to the customer rep, they didn't even want to find a different solution but just canceled my order. Terrible, horrible, unfriendly, arrogant customer service rep (Karla).

I ended up picking up my spa cover at Seko logistics because they thought it would be nice to tell me they were delivering my spa cover from 10am to 2pm the next day. I waited all day after working 3rd shift for them but they never showed up. I called they said sorry we can't come now until Monday this was on Friday. Anyways I was so mad I said I'm coming to pick it up myself. As for seko logistics they are awful they have awful communication I hope I never have I deal with them again. As for my spa cover from low cost it fit perfect. It's exactly what I ordered. It is not cheap looking looks very nice. I'm very pleased. I was so afraid to order from them after reading their reviews. But after reading several different companies reviews they all had good and bad reviews. I ended up going with low cost because I actually spoke to someone who helped me with my order so I ordered it correctly she was very knowledgeable and extremely helpful. They got back to me right away. Nothing but a good experience so if your reading bad reviews on them don't go by just one bad review go with your gut feeling. Sometimes things happen that we can't control. Very pleased customer!

Horrible customer service. Wish I had seen their reviews before wasting a month. Promised to ship by a certain date...contacted after that date, and was told two different shipping dates. Blamed Holidays. Jason ("Ops Manager") canceled my order without me requesting it!!!! I did mention on my initial call that this was a Christmas Present, and that I had to option to cancel the order. Jason took this as a threat and immediately refunded my order because I "did not answer the return call". I do not answer unknown phone numbers. Spoke with Jason and told him that since it was supposedly shipping within the week, I would accept it and wait to receive until after Christmas. He was arrogant and could not care less about the consequences that their delay caused. I admit I did get angry with him, but they obviously do not care on bit about customer service.

Buyer BEWARE! After taking my money and 1 1/2 months, it came time to deliver. However, at this point they said they couldn't deliver to my location. I gave an alternate location in a city on Interstate 15 (SLC to LA), but no, they couldn't go there either. Finally I got an address they'd deliver to 100 miles away (200 mile I had to travel. Pay a little more and save a lot with someone else. Oh, and their customer service lady is the worst! She's a joke!

Almost immediately starting bowing inward thereby trapping rainwater. Now have a small pool for birds, I guess, on top of my spa. Just poor quality design and construction. Complete waste of my money. They wanted $250 from me to ship it back to them for inspection. Laughed in their face. Never again.

Horrible, don't do business with. I ordered a "ready to ship" cover with an 8 day shipping guarantee. It did not ship for 4 weeks and it still on hold at warehouse because lowcostspacovers.com has not paid their shipping bill. They will not answer calls or return voicemails for resolution. Beware!!!

BEWARE! – terrible quality/horrible service. Spa cover was promised to be delivered on a certain date and was 3 days late! Their clueless staff kept promising it would ship from their office but never did until it was too late. Then they used a third party freight company who put a forklift through the box so it was damaged and useless. Fought with them to ship me a new one (all of sudden the burden of the damage was on my shoulders)! A month went buy and it wasn’t until I kept calling that I got an update that it coincidentally shipped to me when I was complaining. Asked to speak to the manager, they said he would call me…it’s a week later, still hasn’t called me. What’s worse is that I have a giant damaged hot tub cover in a very large box…and they want me to arrange to get rid of it! The nerve of these people. I want it backhauled (to be arranged between Low Cost Spa Covers and SEKO logistics) – but it’s not my responsibility…it’s theirs! Don’t bother talking to Karla or Kim (they just answer the phones – useless. Good luck getting a hold of a manger (who isn’t RUDE!). Stay away from this company…’pay half price, pay twice’…you’ll regret dealing with them.