K F.
Amazing customer service
..Amazing customer service. Communication and responsiveness were great initially. Their size chart was incorrect and when the item arrived we needed to exchange the size. After several emails back and forth we were advised that if we left a positive review then they would exchange the item. I originally placed a positive review based of this responsiveness. Over a week has passed and now they refuse to respond to emails. UPDATE. The seller responded to my emails after I changed the review. They apologized for not responding and assured me that they would be processing my exchange. A week later we received the updated item and are pleased with the item. All in all it was a good experience but you need to be patient with them.
Response from LovingerieMay 20, 2026
Dear Customer, We are truly sorry for the terrible experience and delayed email replies you encountered, and we take full responsibility for this unpleasant incident. Your order was assigned to our dedicated customer service specialist, who took personal leave for several days recently. Due to improper work handover within our team, your follow-up emails were left unattended for over a week. This was entirely our internal management error, and we deeply apologize for letting you down. Your feedback is extremely important for us to improve our service. Sincerely, Lovingerie Customer Service Team