Sheryl E.
I recently made a purchase online via…
I recently made a purchase online via Apple Cash for $35.98 not only did they take my money but they have not sent product. The customer service email is not valid. They are scamming people. I am trying to g to get a refund from Apple Cash. Be very aware of this company they are terrible
Response from LovingerieMar 11, 2026
Dear Customer, Thank you for taking the time to share your feedback, and we are very sorry to hear about the frustration you’ve experienced. We would like to clarify a few important points regarding your order: • We clearly state on our store, Lovingerie, that orders are processed and shipped within 1–5 business days. • Your order was placed on December 24, and we shipped it promptly on December 28. • The tracking number for your package is WNBAA0419349703YQ. According to the latest logistics information, the parcel was successfully delivered on January 8, which is well within our normal delivery window. In addition, our official customer service email is [email protected], and it has been active and monitored throughout this period. We have checked our inbox and system records, and unfortunately, we have not received any message from you so far. We truly value every customer and understand how concerning this situation must feel. If you still have questions or concerns about your order, please feel free to contact us directly at [email protected] with your order details. We will be happy to assist you further and work together to resolve this. Best regards, Lovingerie Customer Service Team