Steven
We ordered a dog tag
We ordered a dog tag, and never received. We did get credit though. Very unacceptable.
Response from Love Your Pets™Nov 4, 2018
Hi Steven, We are very sorry your order did not get to you. We know you spoke with customer service about it and we provided you a refund. Very occasionally, the post office will lose an envelope and we have to send out a new tag or provide credit back to the customer. Occasionally addresses are incorrect, get undelivered or returned and need to be resent. To keep our low tag price point, we have to use USPS to send orders and this is dependable most of the time. We hope you will accept our apologies again that your order did not get delivered by USPS correctly. We do offer USPS Priority with tracking for customers that might choose that option but we know that is at a higher cost. Thank you, Love Your Pets