Kbran
My wedding was this past weekend and we…
My wedding was this past weekend and we never even received the Photo Booth. They also kept telling us they were working on it but it never came. When we would try to call they wouldn’t answer. Was not impressed with this company. Very stressing and frustrating Friday and Saturday (my wedding day) day wondering if it will come in. Very disappointing and unprofessional. I wouldn’t recommend, find something you don’t have to worry about being here on time.
Response from LoveStreamOct 11, 2026
Kelsey, congratulations on your wedding, and we’re truly sorry the booth wasn’t part of it. We know how stressful those days were, and we were stressed right there with you. Your booth shipped on time and was scheduled to arrive Thursday, two days before your wedding. It was delayed in UPS’s network during the hurricane, and UPS ultimately lost it. We started working on it as soon as the delay showed up and stayed in touch with you through Friday and Saturday. On Friday we offered a full refund for the inconvenience, and when you asked us to keep trying, we did: we made more than a dozen calls to UPS, looked for other ways to get a box to you, and even tried to bring in a booth from another client nearby. When it was clear none of that would work in time, we refunded your order in full right away under our delivery guarantee. We also offered a full credit so your next event is on us. We know none of that changes how the weekend felt, and we’re sorry we couldn’t get it there. That credit is yours whenever you’d like to use it, and if you’d like to talk anything through, please reach out to us directly. We’d be glad to hear from you. — The Booth by LoveStream



