LoveStream delivers unique guest experiences using cutting-edge technology, for every event, nationwide. We offer both photo booth rentals and live streaming.The Booth by LoveStream adds a fun, interactive element to any event, helping guests create and capture memories they'll cherish forever.LoveStream enables hosts to share their incredible events with guests anywhere in the world with one-click access.Whether you're planning a wedding, birthday party or corporate event, LoveStream combines innovation and creativity to ensure your celebration is inclusive, engaging and unforgettable.
LoveStream (lovestream.io) has 701 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
lovestream.io
Website
lovestream.io
Category
Events & Venues
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from LoveStreamOct 25, 2026
Hi Michelle, we’re sorry this got frustrating. Your order went through late Thursday night. Friday morning, our team confirmed we can ship to your rental, and Friday afternoon we let you know that your onboarding email, where you enter the delivery address, would arrive within one business day. Most of your questions went to our sales team, who looped in support, and when your message reached support without the original question attached, we asked you to resend it. Our sales line is closed on weekends, and its voicemail directs callers to our support number. We answered your shipping question Saturday evening, and we’re happy to help with anything else at 704.966.7268.
KB
Kbran
My wedding was this past weekend and we…
My wedding was this past weekend and we never even received the Photo Booth. They also kept telling us they were working on it but it never came. When we would try to call they wouldn’t answer. Was not impressed with this company. Very stressing and frustrating Friday and Saturday (my wedding day) day wondering if it will come in. Very disappointing and unprofessional. I wouldn’t recommend, find something you don’t have to worry about being here on time.
Response from LoveStreamOct 11, 2026
Kelsey, congratulations on your wedding, and we’re truly sorry the booth wasn’t part of it. We know how stressful those days were, and we were stressed right there with you.
Your booth shipped on time and was scheduled to arrive Thursday, two days before your wedding. It was delayed in UPS’s network during the hurricane, and UPS ultimately lost it. We started working on it as soon as the delay showed up and stayed in touch with you through Friday and Saturday. On Friday we offered a full refund for the inconvenience, and when you asked us to keep trying, we did: we made more than a dozen calls to UPS, looked for other ways to get a box to you, and even tried to bring in a booth from another client nearby. When it was clear none of that would work in time, we refunded your order in full right away under our delivery guarantee. We also offered a full credit so your next event is on us.
We know none of that changes how the weekend felt, and we’re sorry we couldn’t get it there. That credit is yours whenever you’d like to use it, and if you’d like to talk anything through, please reach out to us directly. We’d be glad to hear from you.
— The Booth by LoveStream
KT
Kelvin T.
NO ANSWERS AND NO HELP ON LOST EQUIPMENT
I was hoping their photo booth would be a nice experience a family member's 70th birthday party, however it has been one nightmare after another.
For starters, I ordered a photo booth from them that I wanted to have delivered to the venue of our party. I understand I was cutting it close, hence I also had to pay for express shipping. While the equipment WAS marked as delivered, someone who does not work for the venue I had it delivered (which is in a strip mall), signed off on it. I show up as planned to the venue to begin setting up, only for staff and people who were there setting up for the party saying it never arrived. In fact, it was signed off by a person who did not work for the venue.
The staff for the venue looked in every possible place for the box containing the photo booth, the background, and the light, and never found it. The logical conclusion is it was most likely delivered to another suite in the mall, however I do not know WHICH one it is.
I've been trying to reach customer support via phone call, growing tired of emails and texts. I think I would have a better chance reaching someone who works at the IRS compared to this company. In the texts AND emails I've been receiving, they respond with a "proof of delivery" from UPS and are DEMANDING their equipment back or I be charged a replacement fee. Mind you, I NEVER RECEIVED THE EQUIPMENT, and I have no clue where the UPS driver delivered it. And judging from their emails, the expectation is I drive all the way to the strip mall, which is more than an hour away from where I work, and go door to door asking "Do you have my package?". While I also find a nearby UPS to have it shipped back. I TRIED explaining via email that I was never in possession of the equipment and I understand the proof of delivery says it was "delivered" but it WAS NOWHERE TO BE FOUND AT THE VENUE. And then you have the gall to say "We have done everything we can to assist you in locating the equipment" when all you do is provide a proof of delivery. Anyone can provide that, I can even go to UPS myself and get the tracking number and it will show it was delivered at the venue, but it WAS NEVER THERE IN THE FIRST PLACE AND IT IS IN ONE OF THOSE SUITES.
Utter waste of time and money. Do not do business with this company if you want to be given zero help with loss, be charged a replacement fee for equipment you never received, and go back and forth via text like if you were speaking to your toxic high school ex-girlfriend.
Response from LoveStreamSep 28, 2026
Hi Kelvin, Your order was placed just one night before your event, and we arranged overnight shipping to get the equipment to you as quickly as possible. Because this was a day-of delivery, we specifically advised that the equipment be shipped to a residential address where someone would be available to receive it, rather than a venue or business location.
The equipment was shipped to the address provided on the order and UPS records show that it was delivered and signed for at that location. Once you notified us that you could not locate the equipment, we continued providing the UPS delivery information and worked with you to determine where the package may have been delivered. Unfortunately, because the shipment was delivered to the requested address and signed for, we were limited in what we could do to physically retrieve the equipment from a third-party location.
We understand that receiving a delivery confirmation when you personally could not locate the equipment was frustrating. However, we cannot simply consider the equipment lost or waive responsibility for it when the carrier's records show delivery to the address provided.
EL
Emily L.
I wish I could leave 0 stars
I wish I could leave 0 stars. Absolutely the worst experience I’ve ever had with a company. They said the printer would be delivered a day before our event. It was delivered two hours before we walked down the aisle. My husband (the tech guy) obviously wasn’t able to get it working during our wedding. Then when i reached out for a refund. They insisted we used the printer (which never happened and all 130 of my guests can attest to that). The company is horrible and their product is literally just an ipad on a stick.
The company couldn't even have our custom template installed in the online version of the photos (again, which we paid extra for). My guests and I could not be more disappointed in LoveStream
Response from LoveStreamAug 3, 2026
Our records tell a different story, in writing. When UPS lost the printer in transit, we proposed a replacement arriving by noon on the event day. This customer's husband approved that plan by text and confirmed someone would be there to receive it. UPS's proof of delivery shows it arrived at 10:36 AM, ahead of the agreed window. Our team texted them that morning confirming delivery and offering dedicated setup support. The booth captured 189 images that evening and produced prints. Any print or design formatting issue was a settings matter our support team resolves in minutes. Our line was staffed until midnight, and we never received a single call or text. Before any review was posted, we received a written demand for a full refund stating that otherwise '130 guests' would leave 1-star reviews, language this review repeats. That campaign has been reported to Trustpilot and is under investigation. We remain willing to resolve any legitimate service issue through appropriate channels, as we have offered from the start.
DY
Dylan
I didn’t get the printer the day before…
I didn’t get the printer the day before the event (it was lost in transit I guess). So they sent the printer a few hours before my wedding the next day and overnighted it. But the printer didn’t work and I’m not going to spend ours troubleshooting it during my wedding. They also refused to issue a refund for at least the late printer and they also didn’t do the custom background either that I paid for. If you look at other reviews about them they don’t issue refunds at all so watch out— pretty shady company compared to other options. My wife really wanted a photo booth and honestly if I knew there was a possibility of this not working or getting shipped in time I would’ve just bought a printer/iPhone/tripod and not had the hassle.
Response from LoveStreamJul 31, 2026
We're sorry UPS lost the original printer shipment, that was frustrating for everyone. When it happened, we sourced a replacement the same day, shipped it Next Day Air Saturday Delivery at our cost, and confirmed the delivery plan with this customer by text, who approved it and confirmed someone would be there. It arrived at 10:36 AM, ahead of the window we quoted and hours before the reception. The booth captured 189 images that night, and our support team was available until midnight without receiving a call. This review is part of a series posted after we declined a refund demand made under a written threat of coordinated reviews, which we've reported to Trustpilot.
DS
Detra S.
It’s not worth the price
It’s not worth the price. You get a basic iPad and ring light that you can buy yourself on Amazon. They have horrible customer service and don’t honor their delivery guarantee. It’s not worth the price or hassle. Stay clear. You’ve been warned.
Response from LoveStreamJul 29, 2026
Detra, I'm sorry your experience was a stressful one. Our delivery guarantee is simple: your booth arrives on time, or we send a backup at our expense. When the carrier delayed your original shipment to a rural address, we offered a full refund or a no-cost backup booth. You chose the backup, it arrived in time for your event, and we offered setup help alongside it.
We aim to arrive early on every order, and we can't always control what happens in transit — which is exactly why the guarantee exists. I'd genuinely like to talk through the rest of your experience.
Please email me at [email protected]
HG
Hadasa G.
Do Not use this company. They take money and Do Not provide a service .
This company reserved my photo booth, took $550 from my account and then told me on the day of the event that they could not provide the photo booth. On their site they claim that if they cannot for some reason provide the photo booth that they will find another photo booth and that they would pay for it. It has been 3 weeks and the company has not refunded me the $550. They never provided the photo booth from their company and obviously not any other photo booth. Therefore my event did not have the photo booth and I was out $550 and ended up not being able to use any Services because I did not have the funds and it is 3 weeks out and after four emails and a call they are still not responding.
It was a scam that now requires legal action to get back all of my hard-earned money plus all the issues they caused by Breaking a contract and legally binding business transaction terms.
Do Not Use this service. They Must have fake accounts setting up fake good reviews because there has been Zero cooperation from this business.
Response from LoveStreamJul 3, 2026
Hi Hadasa, we are deeply sorry your event went without a photo booth—that is never the outcome we want for anyone's special day.
To clarify the timeline: your booking was placed online on a Friday after business hours for an event happening the very next day (Saturday). Because we operate on a ship-to-you model constrained by carrier schedules, same-day delivery is physically impossible. This is why our availability information states to contact us before booking if an event is less than 7 days away, so we can manually confirm if a shipment can physically reach you before booking. Because this was ordered overnight, it was impossible to intercept or fulfill before your Saturday event.
Your review this morning was the first alert to our management team that an order had bypassed our safety cutoffs and a refund had not been processed. The absolute moment we saw it, we stepped in to resolve it: we manually processed the full refund and have reached out to you three times today via phone and text to ensure we connect to apologize on the delay and confirm receipt.
We are fully committed to ensuring you receive your funds. Please check your inbox or voicemail so we can get this fully resolved for you.
WL
Wynter L.
Make sure you understand if your event…
Make sure you understand if your event is canceled, you will not receive any refund. Instead, they'll offer credit. Because that's what everyone wants when they cancel an event, credit.
Response from LoveStreamJul 15, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that our cancellation policy left you feeling disappointed.
We understand that having to cancel plans can be frustrating, and we recognize that receiving a credit instead of a refund may not have been the outcome you were hoping for.
Our policy is designed to honor the planning and commitments that go into each event while allowing customers to use the value of their booking toward a future event.
If you'd like to discuss your experience further, please feel free to reach out to us directly.
