LoveShackFancyReviews of loveshackfancy.com

I ordered a dress for my daughter for an upcoming dance. I received an order number, but no shipping confirmation. I ordered the dress on Friday, September 27th. After no word from the company that my order was shipped, I emailed and called the store in Palm Beach. That's when "customer service" told me that my order was canceled and that the funds were returned to my checking account. The money HAS NOT been returned! I didn't receive any communication from Loveshackfancy that the order was canceled, it took a phone call from me to find this out!

Terrible, cheap quality material and totally overpriced. Never again.

I purchased about $3400 worth of clothing from Loveshack fancy and returned approximately $2500 worth. They confirmed receipt of the return on August 6 and I have UPS tracking to prove it. It is now September 10 and I still don't have a refund. I have filed a claim with PayPal who are investigating but at any point this company could agree a refund but have not. I cannot believe I am out approx. $2500 and have nothing to show for it. Please beware of this company. UPDATE: I received a refund. PayPal settled the claim in my favor on 9/18 and indicated this is also what the company wanted however the length of time it took and the amount of time I had to spend providing PayPal with information and evidence was very frustrating. I will never shop directly with this company again.

Cancelled my order a month after I bought it, after numerous emails telling me it would be processed within a few days. They said the item sold out. I bought it within three minutes of launch. They did not refund my shipping, so essentially stole $10 from me. Do NOT trust this company.

Worst experience I've ever had. Bad customer service and the products are way below average.

Whoever runs their social media accounts needs some customer service training. Made a comment on their Instagram account about how disappointed I and others were that we weren't able to get something from their recent collaboration with Stanley and how frustrating it was to go through the entire process only for the website to stop working and for them to sell out. Instead of responding at all to anyone who expressed such concerns or asked about a restock they just kept making posts about the beach party they had to celebrate said launch which I found to be extremely tone deaf and not showing any concern or sensitivity to the people who were disappointed. Went back this morning to see if they responded to me or anyone else and it looks like they blocked me instead of addressing my concerns or responding in any way. Extremely unprofessional. I'm disgusted by their response and the lack of care they show their customers and I will not be buying from them again.

I Ordered 4 items from lover shack fancy, first time I had ordered! All 4 items were to large, returned all 4 items but they only credit me back for 3 items Customer service said can't find the 4 item!

Customer Service is terrible. My bestie recently passed away and in cleaning out her closet I found a LoveShackFancy dress she had order and received only a few days before her passing. It was still in the box with the tags on it. I reached out asking if there was anyway they could make an exception to the return policy and exchange the dress for a gift card that could be used by her daughter. The response I got was baffling. Their response. "Hello X (protecting her name), Thank-you for your message - I hope you are having a great day! (UMMM, she is dead but hopefully she is having a great day in heaven). I looked up your order, and unfortunately this order is not eligible for a return or exchange due to it being past our 14 day return policy -- unfortunately no exceptions can be made." Like I understand why companies have return policies and I understand sticking to them, but you have got to be kidding me with that tasteless response. And seriously you don't have some exceptions - give me a break. Given the amount of money my bestie spent on clothes for herself and her daughter there - it is just extremely disappointing that they would act in that way. So PSA - if you know someone shopping at LSF and dropping $500 on a dress. If they pass away shortly after the purchase and YOU cannot return it for them until after 14 days - you are SOL. Happy Shopping!