LoveShackFancyReviews of loveshackfancy.com

Shady company to order directly from, I’d recommend purchasing something you like from them second hand as then you can know the quality will be up for wearing. They sent me 3 of the same dress that was ripped in the same spot all 3 times because of the cardstock tag ripping the fabric, just randomly didn’t refund a swimsuit return when I ordered 2 sizes and kept the one that fit the best, straight up never got a package from them that was never refunded or replaced, their coupon codes don’t work, they cancel your order often due to poor inventory counting. A 3rd party company like Nordstrom would be better to buy from so you can access their customer service if you have issues with their product as they have much much better customer service and it is much more convenient. I’ve come to learn if Nordstrom didn’t pick it up to sell it’s because of the quality of the item.

I have ordered directly from Loveshackfancy 3 times and it has never gone smoothly. The first time, they sent me messages saying my package had arrived when it didn’t arrive until 3 days later and they made it impossible to track. The second time I ordered a pair of shoes, they discovered they didn’t have my size and just never sent them. I emailed them asking about the shoes and they said they were never going to send them because they sold out. Had I not contacted them, I doubt I would have been told and wonder If I would have been refunded. I ordered from them a third time this weekend, buying an XS bathing suit and they sent me an XS bottom and M top which isn’t even possible to purchase online. They are disorganized, unprofessional, and unreliable. I in no way recommend shopping directly from them. Their customer service is also apathetic and unhelpful. They are a waste of money.

THIS IS THE WORST COMPANY EVER! I purchased a large pajama set. Only the top came in. I open the bag. It was about the size of a five-year-old for the top the bottom. I just threw back in the box and returned it. I paid well over $200. They gave me $10 back. This company sucks. Don't buy from them unless you wanna get scammed The only reason I purchased anything that had to do with them is due to I love the Stanley Collab. But, even that comes from greed. Selling out in minutes because Enough for not made. I was lucky enough to get all the ones I wanted they're very pretty! But this company sucks, Their clothing looks like toddler clothing, Anything that was cute You'd have to weigh 90 pounds and have your ass hanging out. I only weigh 120lb And I would never wear something like that or around my 16-year-old daughter it's inappropriate. The closing for children is cute and maybe you specialize in that. You're a high-end store so pricing is rated Around what I would think it would be. But, there's half of the pajamas, the material was like Worse than Victoria's Secret pink Pajamas.

Do not order directly from them. I’ve ordered clothing directly from other retailers that sell their brand and like the clothing. However, hugely disappointing experience with my order first time directly. I ordered “mommy and me” swimsuits and a cover up. My suit was cancelled and I was only notified after they shipped. I was already charged for all 3 items and told I would be refunded for the one that didn’t ship. Now I have to ship back the two items I no longer want and wait for refunds on all. Simply because they have poor inventory count and customer service

I would never shop with this company ever again. Apart from defective merchandise, which they send out and expect you to pay over the top prices when you send something back or try to send something back it can take almost a month to get your money back they find a way To question, why did you send it this way? Why didn’t you send it that way it doesn’t matter a damn which way you send it because the company send the label to you. You get a tracking number. I still have the drop off receipt as proof. I am still waiting for my refund. I’ve had to log a dispute with the credit card company.

I placed an order for perfume as a Christmas gift for my daughter. My package showed out for delivery from FedEx on Thursday 12/12 - I "chatted" with their representative that I was worried my package was lost. I wish I could ad screen shots of my conversation but she basically told me I had to wait 5 to 7 days of no movement before I could say it was lost. When I pointed out that would be too late for Christmas she suggested I reach out to FedEx and get information. I pointed out to her that my experience is that FedEx will only provide information to the shipper plus I felt it was their responsibility not mine to reach out to FedEx since I had paid them for my item. After a wait (while she apparently reached out to Fedex) she came back to say basically nothing helpful - ending each of her responses to me with "xx thanks for understanding" - there was no customer service without my pushing. I am now placing my order on Sephora for the perfume (it's 25% off there anyway) and I will be returning this item as soon as I receive it (if ever) and will not purchase from this company again

I bought Minka Dress for $545 and after following instructions on handwashing the items I found multiple holes and loosen seams. Called customer service and said they can’t do anything about it because of their policy. Customer service rep was extremely rude and didn’t want to help or listen to the complaint.

I have been a long time shopper of LSF. I purchased the Palo Americana Fleece Pullover/ American Flag sweatshirt($200) and there was piling after ONE WASH and wear. I contacted customer service and Anna replied "sorry you cut the tags off"?!! No empathy or offer to make it right. Horrible and disappointing customer service.