LoveShackFancyReviews of loveshackfancy.com

I placed two separate orders when the Stanley cup collab dropped - both with gift wrapping. One order arrived timely, the other said "label created" -still literally 15 days after I ordered. I emailed and was told sometimes it doesn't update and rest assured, all Stanley orders have left the building. So they now respond saying they placed a "complementary replacement order ", It's been three weeks. I noticed the amount was not including the gift wrapping. Again, I emailed to clarify and was told Stanley isn't eligible for gift wrapping (when my other order that arrived was gift wrapped). They only refunded the gift wrapping fee when I called them out. Their customer service is abysmal. They gaslight and cannot complete a simple order.

I ordered the LSF x Stanley collab tumbler on August 19th at 12:02 PM (just 2 minutes after the drop). It’s now September 2nd, two weeks later, and I still don’t have my order. I’ve reached out multiple times over the past week and keep getting the same runaround. They claim they have 7 business days to ship, which originally wasn’t even stated on their site until I called them out and they quietly added it. My order has had a FedEx tracking number for a full week, yet nothing has actually shipped. I paid $77 for a tumbler and they refuse to issue a refund. This is completely unacceptable. 0/10 I would never recommend shopping with LoveShackFancy.

Item said to sign up for restock notification but when I contacted to ask about it they said they do not have plans to restock the item.

Purchased a very expensive sweater online. After 10 days they still hadnt shipped it. They could not tell me when it would ship and refused to cancel my order and issue a refund. I had to submit a dispute with my credit card company in order to get my money back.

I bought shoes from LoveShackFancy online, and the size was way too small. I contacted customer service asking to exchange the shoes for a correct size, but they said they don't accept returns, and that it should have been clear to me that the item is non-refundable. The item was expensive, so I'm disappointed I wasted a lot of money. The return policy was not very clear while purchasing the item.

Horrible customer service! I bought a very expensive duvet and the color literally started peeling. They refuse to send me a replacement even with me offering the ship it back. On the same week I bought a towel that came with so many loose strings and they told me to cut them off I CAN NOT MAKE THIS UP. I literally have the screenshots. Then the proceeded to offer me $18 back from a $125 + tax towel. Never buying from them again.

I emailed the Love Shack Fancy to return a dress as it was too small. The response was that they currently cannot accept international returns. This is not very clear on their website. How are on line retailers allowed to sell to a country if they cannot accept a return/exchanges. When I asked them to explain why they were unable to accept returns, I was told it was due to logistical issues! This is absolutely absurd.Companies should not be allowed to sell in international markets if they cannot accept returns or exchanges. On a side note, the quality of the dress was certainly not worth the price. Do not buy from this company. Overpriced trash with zero customer service. Scammers posing as a genuine online business!

I love love shack fancy for the style and quality. But their customer service skills could use some work, although quick to refund when fed ex charged me extra shipping beyond that they’ve been useless they keep sending my packages to the wrong house number despite it being my house number on all the order receipts, they will blame fed ex and fed ex will blame them so you don’t get anywhere, you then have to chase your package and try ring customer service multiple times. It’s taken days to get it sorted out and love shack is 0 help. They also argued with me the first time they sent my package to the wrong address because I didn’t pay extra for “package protection” so if I did loose it it would be my fault despite them putting the wrong house number. Very unprofessional and very idiotic