LoveShackFancyReviews of loveshackfancy.com

They will not return emails and if you try to call they send you to voice mail. It’s been weeks and I still cannot get in touch with them about an incorrect order on their part. Terrible service.

I am very disappointed with my experience with LoveShackFancy. After placing a fully paid order, I was mis-informed by customer service about fragrance shipping and UK availability. When I raised this formally, I was promised a “goodwill gesture” and escalation to management - but after more than a week, I have not received a single follow-up, update, or apology from senior staff. Instead, I was sent incorrect tracking information for an unrelated order and left waiting. This is not acceptable for a brand of their standing. The repeated broken promises, lack of communication, and misleading information caused unnecessary stress — particularly as the order was for my daughter, who was excited based on their online promotions. I urge anyone reading this: be very cautious before placing an international order. Until LoveShackFancy improves their responsiveness and transparency, I cannot recommend them

I reached out to customer service to inquire about the packaging of a perfume set that cost over $500. Below are the ramblings I received, which I assume to be AI responses. I say skip them and go small business where you are spoken to like a human being. "On Mon, Dec 1, 2025, at 2:06 PM Hello, Thank you for letting me know the fragrances you're interested in! Great news: the bottles for Forever In Love, Secret Crush, Love On The Beach, Endless Dreams, Bohème, and Moondance are all described as softly curved, antique-inspired vessels with beautiful design details and removable spray tops. These features, including being suitable for upcycling as a bud vase, strongly indicate that the bottles are made of glass. If you have any more questions or need more details about other products, just let me know! Please let me know if you need further assistance! 💗 xx LoveShackFancy 🎀 On Mon, Dec 01 2025, at 07:05 PM Forever In Love, Secret Crush, Love On The Beach, Endless Dreams, Bohème, and Moondance On Mon, Dec 01 2025, at 07:03 PM Hello, Thank you so much for your follow-up! At this time, I don't have specific information confirming whether the perfume bottles in The Ultimate Fragrance Lover Bundle are made of glass. The details for this bundle are not available in our current resources. If there are specific perfumes within this bundle you'd like more details about, please let me know the names and I'll check individually for you! Let me know if there's anything else I can help with! 💗 On Mon, Dec 01 2025, at 07:03 PM Are the bottles on these glass? (LINK TO PRODUCT) Thanks! On Mon, Dec 01 2025, at 06:31 PM Hello, Thank you so much for reaching out! Most LoveShackFancy perfumes, including the Perfume Library Eau de Parfum Discovery Set and the Have My Heart Mini Hair & Body Perfume Mist Set, are described as being presented in beautifully designed bottles—often featuring pearlescent finishes and removable spray tops for upcycling as bud vases. These details suggest that many of our bottles are made of glass. However, since the descriptions do not specifically confirm the material for every fragrance bottle, I can't guarantee that all perfume bottles are solely glass. If you need more detailed confirmation about a particular product, just let me know and I’ll be happy to explore further for you! Please let me know if you need further assistance! 💗 On Mon, Dec 01 2025, at 06:31 PM You received a new message from your online store's contact form. Contact Reason: Product Question Body: Hello! Would you please advise if the perfumes are packaged in glass bottles? Thank you"

I ordered a dress clicked medium xx small came up as confirmed I called right away they said nothing they can do. Will never shop there again

I spent months waiting for a very expensive two-piece set from the Resort collection. It finally came in stock and I ordered the skirt (cost $995) as soon as it hit the website. It quickly sold out. Meanwhile I receive my package and it contains two children’s plaid skirts. A completely wrong item. Granted, CS did resolve the issue BUT I had to return the erroneous items and wait for LSF to receive those before they will issue the refund. No attempt by them to locate the actual skirt that I wanted so badly in any of their stores. Just a “sorry it’s sold out.” Really very disappointed in the incompetence at their warehouse facility and the red tape I have to go through to fix THEIR mistake.

The prices are insane for styles and designs that are available at a fraction of the cost. It is humiliating that they would take advantage of our younger people and take their hard-earned money. It's insane -

Horrible company that treats people with zero respect! Do not support these frauds

WORST COMPANY EVER - I’ve spent thousands at LoveShackFancy over the years, but this has been the worst customer experience I’ve ever had. My order arrived half-opened, poorly sealed with one flimsy strip of tape, and covered in huge “LoveShackFancy” branding — practically begging to be tampered with. The cooler I paid for was missing, the claw clip was broken, and when I tried to get help, they ignored my calls and emails multiple times before finally replying. Their “solution” was to promise a replacement claw clip, yet three weeks later it still says “being prepared.” As for the missing cooler, they flat out refused to replace it, trying to blame me for not buying “shipping protection.” That is disgraceful — it’s the retailer’s responsibility to deliver the order, not push blame onto FedEx or third parties. This brand markets itself as luxury but delivers cheap packaging, missing items, and customer service that vanishes when there’s a problem. I’ll be filing a chargeback with my bank and warning others: don’t waste your money on a company that takes your cash, ships incomplete orders, and then ignores you