LovelySkin.comReviews of lovelyskin.com

This company does not take responsibility for their products arriving 2-3 weeks late, rather they make excuses and blame the issue on their carriers. They are very punitive with their customers, as if they are doing you a favor by letting you purchase their products. The slightest perceived infraction will cause them to shut down your account.

Product arrived damaged as it had not been packed properly; no internal packaging. Company replied to initial complaint saying could not view photos. I sent again in two different formats. They have never replied to that nor subsequent emails and direct message on twitter. Meanwhile, they have my money and I have a damaged product. Do not buy from this company.

I ordered an expensive but small item on 7 Dec. Lovely Skin's site shows it was shipped on 8 Dec. There is no tracking after 13 Dec. It is now the 19th, & tomorrow is Sunday. That's 2 weeks to ship USPS when they advertise no more than 8 days. Tracking looks like it is sitting in Omaha. Even with Covid, nothing should take this long. I wonder if it was ever shipped. I can't review the product because I haven't received it. But if I ever receive it & like it, I will buy it elsewhere.

Excellent prices, fast shipping, love the free sample selection with every order. They always have sales too!

Bought Juno Sunday Riley product from them 10 months ago. First few months of use was okay. About 3-6 months in and half way through the bottle the face oil started smelling foul/stale like a cheap grocery oil that's gone bad and stale for years. I paid over $60 for this small bottle of oil. At this price range you have certain expectations of performance and um, not expect it to go bad within a few months of use? EVERY single skincare product I buy I use it for at least 6 months to a year. When I called customer service they were unwilling to help whatsoever bc it was out of the return window time frame. SUPER unhelpful, SUPER degrading and irresponsible for the expensive products they sell that's clearly gone bad. DO NOT BUY FROM THEM. I am Korean and have a lot of experiences buying high end products (SKii, IOPE, Sisley, Sulwhasoo)

They have very reasonable prices. I’ve never had issues with their customer service. They also offer coupons and discount codes on many products. I’m a returning customer.

I have been shopping at lovelyskin for 5+ years and have never had an issue. Appreciare their sample program.

If you value free speech to express your opinions online without reprisal from a business, boycott this unethical business! I previously wrote a negative review about potential concerns I had about this company's handling of negative product reviews after noticing they had not posted a negative product review I wrote and their product reviews appeared to be inflated/skewed toward a higher number of positive reviews when compared to identical products on competitor websites. The company's responded to my review by sending a condescending email censoring me for sharing my negative opinion publicly. They conveyed that they process negative reviews in a different manner than positive reviews. A red flag in my opinion! They then closed my account and took the $67 of rewards I had legitimately earned as a loyal customer who spent over $1200 up until my negative review. This business penalizes customers for writing negative reviews. People who value freedom of speech and the right to express your opinion without fear of reprisal should not patronize this business. In my opinion, this business engages in practices that undermine a free marketplace of unbiased, uncensored reviews. They need to brush up on Public Relations and how to deal with negative reviews in an ethical, productive, and non-punitive manner.