LoveÉcruReviews of loveecru.com

The steel coffee cups were very good. Loved the shining look of those

its a rip-off.. they delay the shipping and when you start complaining, they try to charge additional shipping expenses "because you live in a remote location". On top of it, when you want to cancel the order, they request a 12% cancellation fee ! A complete rip off.

Very bad experience with these guys

I bought some very expensive cups 42 days ago! I havent receive them yet.. I´m trying o be patient, but the most unbelievable thing is that they keep asking me for extra fees for the shipping!!! Do not waste your time or your money with these thief's

I purchased two latte cups. They are so beautiful. However, I poured some coffee in the cup, and the outside was so hot, I couldn’t begin to hold it with my bare hands. I checked in with the company. No return allowed since I “used” the cup. Plus it had been three days since I received my purchase. I have never run into such poor customer service. So disappointed. I feel scammed honestly.

This particular vendor is overcharging for products. They seem to want to capitalize on what feels “aspirational”, exotic, or out of reach for the average shopper. “Want porcelain pieces from Japan? Here, you can buy this rare and expensive set of dishes for hundreds of dollars now!” For example, the Kaneko Rinka Porcelain pieces. I am an American currently living in Japan and see these and similar pieces often. These products are available in Japan for a fraction of the cost, sometimes at rates equaling $15.00 USD, depending on the piece size. (The cost of Rinka pieces can also vary according to daily Yen-to-USD exchange rates.) But they do not and should not cost $136.00 for a single cup and saucer. The price points offered on LoveÉcru are absurd. Don’t be fooled into overspending on their beautifully posh and curated site. There is another site vendor that offers these and other authentic Japanese pieces at reasonable prices. It’s called NIHON Ichiban - Anything From Japan. You can find the Kaneko Rinka plates there, and they do ship them internationally. They also charge you at the most current daily Yen Rate, which has generally been low in recent years. So that could be to your financial benefit. You do have to pay for shipping, which is a slight pain. But you can get multiple Rinka porcelain pieces and still spend less than it would cost you to pay for one product using LoveÉcru. I did! Good luck, and happy shopping.

Thieves and lying customer service. They shipped my order in two separate parcels which resulted in paying for import taxes and handling charges twice. Customer service assured me they would be handling the cost of one of the parcels but they stopped answering my email 2 months later. Clearly just empty promises until customer forgets. To add on top the mark up is twice compared to what the pottery costs and can be acquired from another company.