LoveÉcruReviews of loveecru.com

They are terrible with delivery delays!

I ordered the Tessera glad and have come to find that it’s shipping from China. Was under the impression it was hand crafted by artisans in the USA. Now, I can’t be sure if the glass has dangerous amounts of lead in it from China. Very disappointed.

It’s been almost 2 months and I still haven’t received my cups. Absolute cheap Chinese bullshit. Customer support keeps giving copy-paste replies and zero real updates. I’m done waiting and will be filing a chargeback with my bank. Would never order from this store again.

The quality of the items is extremely low, thus website is misleading, it is essentially dropshipping posing as high quality designed objects.

I rarely leave reviews, but this experience was beyond frustrating. The product page is completely misleading, and once you receive the item and realize it’s not what was promised, good luck getting any help. I reached out to customer service expecting at least some sort of support or option for return. Instead, I was given the runaround — vague replies, delays, and no real solution. They don’t offer any real return option, despite what their website claims. The so-called “return policy” they advertise is basically a lie. It honestly feels like they just try to string you along until you give up. This was a complete waste of time and money. Save yourself the headache — I would not recommend this company to anyone.

Poor quality. Feels almost like tin, lt weight. At least not a nice product for indoor use. Maybe good for camping if you don’t care about quality. Love Ecru does not support money back guarantee. Customer is responsible for return shipping fees but since it’s shipping from China it’s cost prohibitive. Be warned that if you do not like the product for any reason you do not have e the option to return.

I am completely dissatisfied with both the delivery and the product itself. Firstly, I placed my order on February 3rd and chose expedited shipping (5-7 days) and paid for this, but I only received my package on February 18th. I was really counting on the item arriving on time, as it was meant to be a gift. However, not only was it delayed, but the entire box was completely dented, making it impossible to present the mug as I originally intended. Secondly, the product itself is poorly made. The bottom square part and the base of the cone are extremely rough, and the bottom of the square looks terrible. The top is also uneven, and there is even a chip in the paint. I wrote to their support team by email, and they apologized but said that it’s handmade, so there might be some imperfections. However, I don’t think that the term “handmade” can be used to justify a genuinely defective item with a crack.

Horrible quality No option to return because they ship straight from China and want to charge you for return shipment. Also took like a whole month to get delivered This is simply a scam dont fall for it