Christine M.
Great Customer Service to put things right.
Update 20.01.25 - I need to now update my review. Since receiving the necklace and emailing saying it was not of the quality we expected Valerie has been fantastic. She responded straightaway and offered a full refund but we would need to return it or to pick any other item from their stock regardless of price and keep the original order. We have chosen an alternative and they processed this and are trying their best to get this to us by the anniversary date. Credit where credit is due, the after service was eventually what I would expect and we do appreciate the understanding from the company, I have therefore amended my review to reflect the customer service following the initial feedback. Update 15.01.25 - This is now received but it is of really poor quality and not worth the money paid and that was half price! Shocking, my FIL is really upset as you can expect, told him to return it but he is 83 and doesn’t want the hassle! Not received the necklace yet but I have emailed twice and no response. Just an autogenerated acknowledgement. It would be good if they just responded within the 48 hours they say they will. This is an order that my 83 year Father in law made and who now thinks he will not get the goods for his wife, for their diamond wedding anniversary. Sad that their lack of communication could let them down and lead to a below standard review