Love BlanketReviews of love-blanket.com

super abusive return policy. they accept returns but you have to ship at your own expense to hong kong and it has to arrive within 14 days. hundreds of dollars in shipping fees? get real.

From my perspective, Love Blanket business practices are dishonest. The review email I was sent took me to the product page if I clicked on the negative options, and only to this form if I clicked the positive options. The unsubscribe text in the email was set within code which reduced the font size to a single pixel, essentially making it nearly invisible. The shipper the business uses without disclosure is SpeedX, a very low rated shipper who dumped my package in a puddle at the wrong house. Every part of the experience I have had with Love Blanket has felt dirty and manipulative. I will avoid this vendor now that I have seen their poor practices for myself. If you have such poor faith in the quality of your product that you need these deceitful business practices, I'm sure I can find vendors which surpass you in quality and honesty.

The product itself is good and well made. However, my experience with the US company was frustrating, especially as a European customer, where return or exchange periods start from the date of delivery, not the purchase date. I placed my order on November 15, 2025, but the product only arrived on December 30, 2025. Way beyond the promised 3-10 days for UK & Europe. I requested an exchange due to the product being way bigger and heavier than I could had imagined, for my surprise I was solely refused due to being beyond the 30 days window. Although the chaotic and very long delivery time, the product came undamaged, but if it would had came damaged, they wouldn't take any responsability (because 30 days). This was confirmed to me after a serie of emails back and fourth I exchanged with customer service. It is also worth noting that the shipment was handled by YT, company well known as one of the cheapest and slowest shipped from China logistics company commonly used by AliExpress/Alibaba/Temu sellers. Which likely explains the long delivery time but not the lack of transparency and responsability. There althought the product is good, I wouldn't recommend to buy from this shop. It's not trustable.

I paid for 2 blankets. 1 for a gift. For some odd reason they delivered them 2 days apart. I live in a large apartment complex, it was not delivered to my door, it was not put in a locked locker, it was an expensive blanket put in a clear bag and left supposedly in the mail room. I went to check for it as soon as I got home. Let customer service know I did not receive it. They won't take responsibility even though I did not receive it. The other was put in a locked locker, thankfully. But I PAID FOR 2 AND SHOULD HAVE 2. No replacement of refund offered after several exchanges with customer support. Told me to take it up with the courier WTF. I WILL NEVER EVER PURCHASE FROM THEM AGAIN. Spreading the word that they have the worst customer service around. This company is trash

I was sent the wrong items and received no support from customer service. They have stopped responding to any messages. I will never recommend them or order again

I ordered 2 blankets and a love pillow, almost $300. They sent 1 blanket and the pillow is a cheap blow up piece of garbage. They say their customer service is 24/7, no response. Honestly you can get a better quality blanket off amazon or at Costco for $50. The pillow is an add on and the one in their photos is completely different from what I got. Don't buy this crap this company is full of crap scam artists

They stole my money, wont even get back to me. Terrible experience, I wouldn't suggest. I ordered this back in July and have yet to receive or hear about it.

I requested a return & refund in line with their policy displayed online. First, I was responded to by a bot, which gave incorrect information. When I got a response from what may have been a real person (it's impossible to tell at this point), I was told that they don't accept returns as the process is "too expensive" for them. The blankets are brand new and still in their vacuum sealed packaging, and I requested the return within the time limit provided by law. Online retailers cannot refuse to accept returns, and this is a particularly ridiculous reason as I would be paying the return shipping.