LovBe Lab Grown DiamondsReviews of lovbe.com

While the rings I ordered from this company were beautiful, the customer service was not. I purchased two rings (an engagement ring and a wedding band) in two separate transactions (one through Rare Carat, and one on my own, directly with LovBe). I received them in one shipment, and after a few days, decided to return the wedding band. Originally, Alyce offered to create something custom, and after the projected timeline for designs came and went, I was told they were busy and it would be longer. I ended up finding something locally, so I just returned the band for a refund. Eventually, I decided that I wanted to return the engagement ring as well. I was still within 60 days of delivery, and after my first two requests were ignored, my third request was answered telling me that each customer can only “return one sku,” so I was not eligible to return my ring. Their website does explain their return policy, which does state that each US customer is permitted “up to one exchange.” I was not asking to exchange, and had I known that this was the case, I never would have ordered both rings from them in the first place. The peace of mind that comes with a 60 day return policy was what convinced me to purchase my ring online in the first place. This is a pretty awful way to do business, and the curt tone of the email did not help the situation at all. Definitely do not recommend.

I spent about a month searching for an elongated radiant cut diamond. I specifically wanted a radiant cut diamond with a length width ratio of at least 1.45 and a size between .8 to 1 carat and there were very little radiant cut diamonds that fit those parameters. I ended buying one from this company and paid 150 dollar fee to begin a custom setting design process. I had the worst experience with Alyce from this company. I thought I would be able to make as many changes as I'd like to the setting but after 4 changes she was getting irritated with me and basically said I was cheap. I specifically went with them because the diamond was exactly what I wanted and the price was really good but apparently I didn't spend enough money to be a priority. She made the whole design process awful. Also I had no idea that if you try to compare companies after beginning the custom setting process they just stop designing your setting and don't tell you. The ring I pictured had beautiful little details down the sides and they made little swirls that I didn't like and they didn't change it after I said I didn't like the swirls they made. I ended up having them refund the diamond I bought and went with a 4 thousand dollar ring from brilliant earth instead. They were not worth the trouble even though their diamonds are beautiful and 20 percent cheaper than most places. I would avoid going with a custom setting from this place. They're rude, don't answer questions and just give you every excuse they can when you don't like something.