Schultz LoupesReviews of loupedirect.com

Spent About 3 months sending my loupes back and forth because the angulation of the lenses were off And they couldn’t get it right. (My pupilar distance was measured by an optometrist) Hours on the phone w a tech. I’ve never had issues w custom loupe purchases before. I finally gave up and asked for a refund, which they agreed to. It’s been about 9 months and at this point they don’t reply to my emails. Maybe they are out of business?? Yes, they are much cheaper but this experience has been a nightmare and I still don’t have a pair of loupes. Update: still no refund after confirming they received the product back in great condition. Reported them to BBB and Attorney Generals office. I’m out $1500+ and I have no loupes. DO NOT BUY From this company!!! You are warned!

My loupe light came detached because I over tightened the screw for the light. Sent them in and they repaired them and even sent me brand new loupes!! Amazing .. did I say Amazing!!!?? Customer service. Soooo happy!! Ty Roger and everyone who got them back to me sooo fast and Superior customer service!! Y’all are outstanding!!! I’d rate you higher than a 5!!!! Tytyty. Very happyyyyyy!!!

I bought several dental loupes for my charity all for donation to clinics in Africa. The loupes were brand new but broken and not repairable. The company would not replace them since I had group purchased them a year ago even though they were never used and still in the original box. The loupes I bought were not very sturdy and made of cheap plastic and this was probably the reason they broke in the first place. I will never buy from this company ever again and they just bought a lifetime of bad publicity.

Very light and great when we use. Thank you

I am extremely satisfied with my Schultz Loops! Obtaining my accurate working distance and ordering process was easy! I can see crystal clear now when I'm working on my patients!

Do not deal with this company!!! I ordered loupes and returned them. They sent me a new set even though I asked for my money back, then returned those unopened. They accepted the return and have been telling me the money is to be credited back to my account for almost 2 years.

The Custom Fusion TTL 3.5x loupes I ordered had perfect measurements，super light weight and huge viewing field. But when I tried them on, there was an angle of declination issues, I had to bend down my neck whole day and it really hurt my neck and back. I contacted the company and the service manager Sam was very concise, patient and detailed in helping me to adjust the frame, and work out the issue from start to finish. I was sent a refitted pair of loupes which are now completely perfect. A massive thank you to Schultz Loupes for providing such good service and product. Will definitely recommend Schultz Loupes to my fellow dental colleagues.

I bought my loupes and headlight from Schultz. As I do not live in the US, I went to my optician to get my measurements done. I sent my measurements and just 2 weeks later, I received my loupes and headlight. I am very pleased and satisfied with the product quality. The loupes and light are both super light-weight and very convenient to use. The light is very bright and I like the pure white light beam. My colleagues started to notice my loupes and light and started asking me about it. I was able to help two of my colleagues to place orders through whatsapp. I am very thankful how the customer service rep was very responsive, handled inquiries and help place the order. The whole process was super easy and quick. I have used my loupes and light for 6 months now and I couldn't be more happier. Major game-changer in my daily work as a dental hygienist. Highly recommended!