Schultz LoupesReviews of loupedirect.com

Atención al cliente nefasta.

Very Poor quality . I don't recommend it at all. After using for one year the loupe came of the lense and when I contacted them they wanted me to pay almost the same 40% of its original price to get it fixed. Although it came off without any form of trauma.

The loupes take forever to be made, and the service is really bad. They lie to you every time you call and ask about your order.

Ok there was a little mixup about replacing my broken loupes but Roger Jon came to the rescue and made it all correct. I now have a new replacement which will be sent to a clinic in Botswana. Thank you Roger and thank you Schultz for helping me with this problem. You have been great. Sincerely Dr S

I ordered my loupes with them and they came in pretty quickly. The lenses were clear right to the edge. They were not heavy and I am very satified with the price I paid. Would buy again.

This is the absolute WORST company I have ever dealt with!! They offer a trial period when you purchase their loupes however, when you need to send them back, they completely fall off the face of the Earth!! They will not answer emails, phone calls or even texts. I was sent the wrong frames entirely. I am STILL waiting for my refund, some 30 days later and it is over $800. I will now have to to involve legal counsel and the whole thing is just a nightmare. I would never, ever advise trading with this company! Pitiful!

Horrible experience with the company!! Slow delivery. Batteries all failed in less than a year. No one at the company willing to speak honestly about the product and timing of delivery or replacement of failed product. Terrible customer service and relations. Addendum: I received the replacement batteries 10 days later and they forgot to send the charger for them. Useless until a new charger arrives in another 10 days.

They need a very long time to answer the Emails.