Lose It!Reviews of loseit.com

I signed up for the 7-day free trial through Lose It’s website, but I was charged $39.99 for a full year immediately after the trial ended — even though I didn’t intend to continue. I canceled the subscription as soon as I saw the charge and reached out to support via their website and email. It’s been 2 days and I still haven’t received a response or a refund. There is no live chat, no phone number, and their customer service is completely unresponsive. My bank won’t help, and now I’m stuck with a charge I didn’t want. I’ve also filed a complaint with the Better Business Bureau and will keep posting publicly until this is resolved. I just want my $39.99 refunded and for this to be taken seriously.

I've used Loseit for about 10 years and it used to be a decent app. Now it's been ruined by very intrusive ads that highjack the screen just as you are trying to enter meal data and once highjacked, there usually is no way to quit the ad to get back to the meal data entry other than quit out of the app. Until Loseit goes back to unintrusive banner ads that do not highjack the screen, stay away from this hot mess of an app if you value your serenity.

Not sure if counting calories is the way to go for me, but I found this app very toxic. The recommended intake of calories was dangerous for me. I felt weak, starving and miserable. No motivation on this app either. Difficult to cancel too.

The app may be useful, but they force you to take a free trial then you're unable to cancel. If you registerd on their website, the cancel subscription link is broken. Their AI support tells you to log a ticket which send it back to the AI chat, it's like a loop. This is an awful practice and I don't see why anyone would like this app for this reason. I would class this as membership scam.

This app is a scam. They charge you twice and then claim they can’t do anything about it, telling you to go through Apple instead. They took money from my account twice for one order. Lose It blames Apple and provides a procedure to file a complaint that doesn’t even work. Definitely not recommended!

Cannot even log in on the website.

It was great until I wished to cancel. They said I could not do it til renewal and then when I tried it wasnt accepted. Even the loseit help center was unable to help. Very Frustrating. Its not alot of money but I dont want it any longer, should be easy to cancel but its NOT! Next step, the Better Business Bureau!

Auto-renewed and wont offer refund or let me cancel.