Lose It!Reviews of loseit.com

They used to be good years ago but recently the app stopped working for me. I paid for lifetime membership and I’ve reached out 4 times in the last 3 months and have received ZERO response. Unacceptable.

Six months to a year ago, I would’ve given this app five stars. As another review mentioned I paid for a lifetime membership because I was so happy with it. To be bluntly honest I don’t know who they hired to do their upgrade to their UI bit there was clearly no QC on that project. They took the best functioning parts of the app and decided to scrap it or make it ridiculously difficult to get to. The update feels like a first launch and what they had before would’ve been the refined product. You can’t find your historical data or see averages for seven days a week a month or a year anymore. Right at the top of the screen you used to click to get a calendar and you could just scroll straight through and go back years if you wanted now it’s at the bottom of the screen and when you go in, you have to use two different drop downs to tell it if you want it by day by week or by month and then you have to select the year so you took something that was a one click operation and turned it into three or someone can only see one month at a time. Trying to go through their process to get customer service is basically impossible. It runs you in loops doesn’t really answer the question and their chat feature is only able to give you minimal answers and the places they send you to get what you’re looking for the links are not correct. One complaint that predated this update that I’ve never really cared for and had hoped they would improve is that they allow users to upload their own recipes or to upload nutrition data and I swear some of these people must be incapable of reading a nutrition label. But the app could control some of this. Why do you allow people to put in calories as per serving with no explanation of what that serving is and that is 70% of their recipes or database also it’s 2026 when you type in the name of something it doesn’t even have like proper spellcheck.

Absolutely never using this again. Whatever update to the UI they did is the worst update or “facelift” I’ve ever seen from an app. I bought a lifetime membership because I liked the features that were offered. Now those features are no longer offered. I can only see 3 macronutrients at a time. Exercise calories are FORCED at the top. I can’t see my calories for the week. It’s horrendous. I’m switching apps even though this one is fully paid for because of how bad it is.

Lose It should worry about making the app user friendly and not how many ad to come up on the app.

The new header has made this app useless if you want to keep track of more than three macronutrients. After 6 years of genuinely positive experience, I have decided to stop using it.

This used to be a really excellent app. Once you logged all your food, there was a very simple drop-down menu at the top which would let you see the total contribution of each meal or snack to any particular nutrient that you wanted. It made it super easy to see how much fibre each meal or snack included or how much protein each meal or snack included. And there was also a really easy to view summary of how you’re doing so far for the whole week. Then they decided to “modernize” with a stupid, gimmicky “infographic” circle showing only your calories and up to three nutrients for the day and I don’t know what the heck they did with the weekly summary - it seems to be gone. And now you have to click through a calendar to even see daily summaries. It used to be a very simple one click experience to see everything you needed at once and now all of that is gone. And worst of all, they will not offer a refund to people who bought a lifetime subscription to an app they found useful, but which no longer exists.

The app is very good, ive used other Apps but for me this is the best. However, it is an absolute nightmare to try to contact them. You get the worst auto replies that have nothing to do with your original question. The cost in $ is far cheaper than in £ but i cant get to speak with anyone.

I enjoyed the macro wheels and the at a glance of fiber, protein and other metrics. It’s a hassle now - goodbye!